Square Payment Processing Error

Hi @jpowl

Looking at the error, it sounds like the Location is not set for the plugin.

Can you please confirm whether the location is selected in WooCommerce >> Settings >> Square?

@amandasjackson thanks. Yes I set the location when I set up the plugin. It worked for about 10 days and then stopped working. The location is still set the same as it was on day 1.

@jpowl

Thank you for testing. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

@amandasjackson

### WordPress Environment ###

WordPress address (URL): https://tenbendsbeer.com
Site address (URL): https://tenbendsbeer.com
WC Version: 3.9.3
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: ? 5.3.2 - There is a newer version of WordPress available (5.4)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.6
PHP Version: 7.3.16
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.44-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.3
WC Database Prefix: wprum_
Total Database Size: 15.88MB
Database Data Size: 10.34MB
Database Index Size: 5.54MB
wprum_woocommerce_sessions: Data: 0.26MB + Index: 0.01MB + Engine MyISAM
wprum_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wprum_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wprum_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprum_brizy_logs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wprum_cm_abtests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_cm_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_cm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_cm_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_comments: Data: 0.20MB + Index: 0.04MB + Engine MyISAM
wprum_csp3_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_cspv5_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprum_em_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprum_em_events: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wprum_em_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wprum_em_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprum_em_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprum_em_tickets_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprum_gf_addon_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprum_gf_entry: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wprum_gf_entry_meta: Data: 2.52MB + Index: 3.47MB + Engine InnoDB
wprum_gf_entry_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wprum_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprum_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wprum_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprum_gf_form_view: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wprum_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_options: Data: 1.23MB + Index: 0.31MB + Engine MyISAM
wprum_pluginSL_shorturl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_postmeta: Data: 1.34MB + Index: 0.33MB + Engine MyISAM
wprum_posts: Data: 0.55MB + Index: 0.10MB + Engine MyISAM
wprum_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_rg_form_meta: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wprum_rg_form_view: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wprum_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_rg_lead: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wprum_rg_lead_detail: Data: 0.19MB + Index: 0.15MB + Engine MyISAM
wprum_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_rg_lead_meta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wprum_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wprum_usermeta: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wprum_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wprum_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprum_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wprum_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprum_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprum_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprum_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 165
beers: 24
brizy-project: 1
customize_changeset: 34
custom_css: 2
event: 80
event-recurring: 1
location: 6
nav_menu_item: 3
page: 25
post: 19
product: 14
product_variation: 57
revision: 218
scheduled-action: 70
shop_order: 40
slider: 9
wc_conditional_fee: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

ManageWP - Worker: by GoDaddy – 4.9.6
Gravity Forms: by rocketgenius – 2.4.17
Brizy: by Brizy.io – 1.0.122
Classic Editor: by WordPress Contributors – 1.5
Dan's GSheets Data Embedder: by Dan Dulaney – 1.2
Events Manager: by Marcus Sykes – 5.9.7.3
Gravity Forms Campaign Monitor Add-On: by Gravity Forms – 3.8
WPZOOM Social Feed Widget: by WPZOOM – 1.5.0
On-Tap Heartbeat: by Rumspeed – 0.9.1
On-Tap Status Toggle: by Rumspeed – 1.0.2
Posts from a Category Widget: by Takayuki Miyauchi – 1.2.0
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
WooCommerce Donation Or Tip On Cart And Checkout: by Magerips – 1.7 – Not tested with the active version of WooCommerce
Rumspeed Site Support: by Scot Rumery – 2.1.3
SeedProd Coming Soon Page Pro: by SeedProd – 5.12.5
Send E-mails with Mandrill: by Miller Media ( Matt Miller ) – 1.2.8
Short URL: by SedLex – 1.6.3
Simple Post Expiration: by Pippin Williamson – 1.0.1
Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.0.1
Taxonomy Widget: by Michael Fields – 0.6.1
Ten Bends Beer CPT: by Scot Rumery – 1.0.1
Unyson: by ThemeFuse – 2.7.23
WooCommerce Conditional Product Fees for Checkout Premium: by Multidots – 3.2 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.2
WooCommerce Square: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 3.9.3 – 4.0.1 is available
Yoast SEO: by Team Yoast – 13.3
WP Rocket: by WP Media – 3.5.1

### Inactive Plugins (3) ###

Beaver Builder Addons by WPZOOM: by WPZOOM – 1.3.1
Beaver Builder Plugin (Lite Version): by The Beaver Builder Team – 2.3.2.5
WC Secondary Product Thumbnail: by Hendy Tarnando – 1.3.2 – Not tested with the active version of WooCommerce

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by ManageWP –

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #743 - /order-beer/
Cart: #79 - /cart/
Checkout: #80 - /checkout/
My account: #81 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Balance Child for Ten Bends Beer
Version: 2.0.2
Author URL: https://www.wpzoom.com
Child Theme: ?
Parent Theme Name: Balance
Parent Theme Version: 2.0.2
Parent Theme Author URL: https://www.wpzoom.com
WooCommerce Support: ?

### Templates ###

Overrides: wpzoom-balance/woocommerce/archive-product.php
wpzoom-balance/woocommerce/single-product.php

### Action Scheduler ###

Complete: 68
Oldest: 2020-03-16 15:27:36 +0000
Newest: 2020-03-31 21:05:57 +0000

Pending: 1
Oldest: 2020-04-03 19:53:00 +0000
Newest: 2020-04-03 19:53:00 +0000

Canceled: 1
Oldest: 2020-03-30 15:36:47 +0000
Newest: 2020-03-30 15:36:47 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

You need to install/enable the Soap Client class in your PHP config. Square will not work without it. If you can SSH into your server and install the soap client and edit your php.ini file to enable it, you should be good.

Check your php.ini file for something like this: extension=php_soap.dll or extension=soap and remove the semicolon to the left of it to uncomment it, save the file, and restart your server. If you can’t find anything like that in your php.ini file then you likely don’t have the soap client installed. To install it on Debian based Apache servers the following should work:

sudo apt-get install php7.0-soap
sudo systemctl restart apache2.service

The version number in that first line, php7.0-soap, depends on the version of PHP the site is running. So if it’s PHP 7.2 you should change it to php7.2-soap

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

– Joey