Square Payment Spinning on Mobile
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I have reports of the square payment process just “spinning” and never accepting the payment on mobile devices. I am not seeing payment failures, and I am still seeing some mobile payments come through, so I am not sure what is causing this sporadic issue.
The page I need help with: [log in to see the link]
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Hi @kreish29
Thanks for reaching out!
I have reports of the square payment process just “spinning” and never accepting the payment on mobile devices.
I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end. I placed an order successfully using the WooCommerce Square plugin when I browsed my site via mobile.
Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
Thanks for your response. What do you mean by you could replicate on your personal site, but you are unable to reproduce the issue? How were you able to replicate it? I haven’t been able to replicate the issue myself. In order to do a lot of the trouble shooting I will need to know how to replicate it consistently. I understand that inconsistent issues are very difficult to troubleshoot.
I am unsure how to switch to the Default WooCommerce storefront theme. I had just always used whatever worked with my main theme.
Here is the log:
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oceanwp/woocommerce/single-product/title.php Klarna Payments Request Log 2023-02-19 21:53:40: KP Create Session
Response code: 401
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Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-19 21:51:39: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-17 18:22:10: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-16 05:26:50: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-16 05:26:46: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-16 05:26:46: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-16 05:26:45: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization 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Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-07 14:35:37: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-07 14:35:36: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-06 23:28:45: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-06 23:28:45: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: US<br /> Test Countries: No countries selected</p> <h3>WooCommerce PayPal Payments</h3> <p>Onboarded: ?<br /> Shop country code: US<br /> WooCommerce currency supported: ?<br /> Advanced Card Processing available in country: ?<br /> Pay Later messaging available in country: ?<br /> Webhook status: –<br /> Vault enabled: ?<br /> Logging enabled: –<br /> Reference Transactions: –<br /> Used PayPal Checkout plugin: –<br /> Tracking enabled: ?</p> <h3>Square</h3> <p>Environment: Production<br /> Tokenization Enabled: –<br /> Debug Mode: Off</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> coupons<br /> customer-effort-score-tracks<br /> import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> multichannel-marketing<br /> mobile-app-banner<br /> navigation<br /> new-product-management-experience<br /> onboarding<br /> onboarding-tasks<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page</p> <p>Disabled Features: minified-js<br /> product-variation-management<br /> settings</p> <p>Daily Cron: ? Next scheduled: 2023-03-03 14:17:57 -06:00<br /> Options: ?<br /> Notes: 116<br /> Onboarding: completed</p> <h3>Action Scheduler</h3> <p>Canceled: 57<br /> Oldest: 2023-02-04 18:54:44 -0600<br /> Newest: 2023-02-25 18:57:11 -0600</p> <p>Complete: 4,728<br /> Oldest: 2023-01-31 07:41:47 -0600<br /> Newest: 2023-03-03 07:15:46 -0600</p> <p>Failed: 69<br /> Oldest: 2022-09-14 17:12:38 -0500<br /> Newest: 2023-02-28 19:57:32 -0600</p> <p>Pending: 8<br /> Oldest: 2023-03-03 07:20:55 -0600<br /> Newest: 2023-03-04 18:08:54 -0600</p> <h3>Status report information</h3> <p>Generated at: 2023-03-03 07:18:17 -06:00<br /> `</p>Here are the fatal errors I found (nothing recently):
2023-02-14T13:57:24+00:00 CRITICAL require_once(): Failed opening required ‘/home4/wakg7q0agipa/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home4/wakg7q0agipa/public_html/wp-content/plugins/facebook-for-woocommerce/facebook-for-woocommerce.php on line 135
re. Autoptimize & AsyncJS; make sure those are not active on the checkout/ payment page (you can disable that option in both if not done yet).
Hello @kreish29,
I tied simulating a purchase on your site and the Square field is working just fine.
Screencast: https://d.pr/v/FxIH9z
If you can’t replicate the issue then it’s most likely browser related, you can ask customers to clear their browser’s cache or switch browsers. If you still get many reports about this, then please let us know and we’ll look further into it.
Note: This forum is for WooCommerce, there’s a specific forum for the Square plugin, here’s a direct link to it.
Cheers!Okay, thank you all for the support! I did double check that I have checkbox in autoptimize unchecked for “Also Optimize the shop/cart/checkout” so hopefully I am good there.
If you all aren’t seeing anything obvious, then I tend to agree it is a local issue with a small set of people, and am good just monitoring. I have a abandoned cart plug in also, so I should be able to see a large spike of people in the abandoned cart queue.
Hi,
Thanks for your messages.
If the issue happens again, please reach out on our dedicated Square for WooCommerce forum <<here>>. This forum is specific for WooCommerce Core inquiries.
Let us know if you need further help.
- The topic ‘Square Payment Spinning on Mobile’ is closed to new replies.