Square Plugin Issue

  • Resolved tinpeas

    (@tinpeas)


    1 year, 11 months ago

    Hi Guys

    I would like to report an issue with the Square plugin. I tried to sort this with WooCommerce support yesterday but didn’t get anywhere. I/they also posted the issue on Codeable but I didn’t get a response on there.

    I have therefore got my server support team to look at the issue. The issue is that a Square payment is taking far to long to complete an order, the spinner goes round for ages.

    Following the investigation this is what the support team have come up with:

    “We have made an amendment to your open_basedir setting in Plesk for our domains?and you may wish to test, but further checks here would indicate it appears to be a problem with the woocommerce-square plugin looking in an incorrect place for a php.ini file. This seems to have occurred since an update to that plugin, and doesn’t appear to be a server issue as such.

    Its possible that the plugin is not compatible with PHP 8 and we would recommend that you check and raise the issue directly with the software vendor here, rather than Square directly as I cannot see it a Square issue but a plugin issue:?

    [Tue Apr 25 13:38:43.721514 2023] [proxy_fcgi:error] [pid 28848:tid 140471695279872] [client 185.158.243.21:49234] AH01071: Got error ‘PHP message: PHP Warning: parse_ini_file(): open_basedir restriction in effect. File(/opt/plesk/php/8.0/etc/php.ini) is not within the allowed path(s): (/var/www/vhosts/domain-removed-for-privacy/:/tmp/) in /var/www/vhosts/domain-removed-for-privacy/httpdocs/wp-content/plugins/woocommerce-square/vendor/apimatic/jsonmapper/src/JsonMapper.php on line 119PHP”

    The server guys have also asked if you could advise any further configuration that could help

    Can this please be investigated as I have run out of ideas for a solution and the problem is effecting multiple websites. I have ruled out a plugin/theme conflict.

    Thanks in advance.

    Cheers

    Gary

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @tinpeas

    Thanks for reaching out!

    I am sorry to hear that you are having issues with the Square plugin wherein payment is taking too long to complete an order and the spinner goes round for ages.

    Can you please provide further information about your issue here? Does this happen to all products on your site? Do you see any patterns or similarities about this issue?

    If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Meanwhile, I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end. I am able to process an order using Square’s Sandbox Mode.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Square plugins are enabled and see if you are able to place an order successfully?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter tinpeas

    (@tinpeas)

    Hi @xue28

    I have tried the Storefront theme with everything disabled apart from WooCommerce and Square but I get the same result.

    The order does complete but it just takes ages, the sandbox did not work at all but normal payments appear to work all be it slowly.

    I have already spoke to WooCommerce support twice, they put me on to Codeable where I got no response.

    WooCommerce support already checked out the hosting, it’s a dedicated box with loads of RAM and solid state drives. Every site has a huge amount of resources allocated to it. The sites themselves are very fast, it’s just the Square checkout that is an issue, it was fine and now it’s not.

    As I said in my post this is happening on multiple sites, with a different setups.

    I can see no errors in the WooCommerce logs, it’s all a bit frustrating as as I feel like I’ve got nowhere to go with this, the server guys say it’s the plugin and you guys say everything is fine.

    Anyway, not sure where to go from here other than advising clients to switch payment provider.

    Thanks for your help so far.

    Cheers

    Gary

    Hi Gary,

    So sorry to hear that.

    It would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

    You can navigate to WooCommerce > System Status > Logs to see if there are errors generated, if so, let us know what you find.

    That will provide us more information to investigate.

    Thomas Jarvis

    (@thomasjarvisdesign)

    I am getting the exact same error code in Plesk since moving a website to the live environment for a client.

    There appears to be a compatibility problem with the latest Square payments plugin and Plesk Servers. This is an error as described on line 119

    /var/www/vhosts/domain-removed-for-privacy/httpdocs/wp-content/plugins/woocommerce-square/vendor/apimatic/jsonmapper/src/JsonMapper.php on line 119

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`
    Thomas Jarvis

    (@thomasjarvisdesign)

    Following on from the above message.

    This error occurs when logged in to WordPress and does not seem to occur when viewing the front end.

    Our server is a beast. Its an 8 core vps with 24gb of ram and plenty of spare storage space.

    Plesk is flagging the error with the default setup.

    Hi, @thomasjarvisdesign

    Thank you for taking this to our attention.

    Please create your own thread for your issue – https://www.ads-software.com/support/plugin/woocommerce-square//#new-topic-0. I understand the issue could be the same, however your site configuration could be different and might require a different troubleshooting steps.

    https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

    We’ll be happy to help.

Viewing 6 replies - 1 through 6 (of 6 total)
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