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Resolved

(@sarahmytych)

2024-06-18T17:13:56+00:00 NOTICE Request
method:
uri: createOrder
user-agent: WooCommerce-Square/4.6.2 (WooCommerce/8.9.3; WordPress/6.5.4)
headers: Array
(
)
body:
duration: 0.26386s
CONTEXT: {"_legacy":true}
2024-06-18T17:13:56+00:00 NOTICE Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[Date] => Tue, 18 Jun 2024 17:13:56 GMT
[Content-Type] => application/json;charset=utf-8
[Content-Length] => 624
[Connection] => keep-alive
[CF-Ray] => 895ce9b0ea6c2c40-ORD
[CF-Cache-Status] => DYNAMIC
[Content-Encoding] => gzip
[Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
[Vary] => Accept-Encoding
[frame-options] => DENY
[square-version] => 2023-07-20
[x-content-type-options] => nosniff
[x-envoy-decorator-operation] => /v2/orders/**
[x-frame-options] => DENY
[x-sq-dc] => sjc3b
[x-sq-region] => sjc3b
[x-xss-protection] => 1; mode=block
[Set-Cookie] => __cf_bm=RnyYWaXXuWRQHUb_DCcsLpryIXnoTcBEymxu6_UrEno-1718730836-1.0.1.1-jlD0ftX_Q3vqIwiz3xm2_96s27V.K8pefQwOt58Q7KNlVM_8s2Zf7pkejiKAlbO07PfRbCTHyid3jk5nELFt0A; path=/; expires=Tue, 18-Jun-24 17:43:56 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
[Server] => cloudflare
)
body: {
"order": {
"id": "AIAhCOddi8LuVMOuO72dD4FTmeEZY",
"location_id": "LJDMMK3AFVDPE",
"reference_id": "1044",
"source": {
"name": "WooCommerce"
},
"customer_id": "9GAKA6ZY1VFFZTWB1WA1CDNEFW",
"line_items": [
{
"uid": "KMOFCfchOx4V6OG1yt1gpC",
"name": "Slim",
"quantity": "1",
"item_type": "ITEM",
"applied_discounts": [
{
"uid": "tsLyT36dyhMQPxg58jqPIC",
"discount_uid": "d540a14409d2957b101115e4a894b969b96088d1",
"applied_money": {
"amount": 32175,
"currency": "USD"
}
}
],
"base_price_money": {
"amount": 32500,
"currency": "USD"
},
"variation_total_price_money": {
"amount": 32500,
"currency": "USD"
},
"gross_sales_money": {
"amount": 32500,
"currency": "USD"
},
"total_tax_money": {
"amount": 0,
"currency": "USD"
},
"total_discount_money": {
"amount": 32175,
"currency": "USD"
},
"total_money": {
"amount": 325,
"currency": "USD"
},
"total_service_charge_money": {
"amount": 0,
"currency": "USD"
}
},
{
"uid": "CU6mPZvHfeYFaJlJEY4aoD",
"name": "Free shipping",
"quantity": "1",
"item_type": "ITEM",
"base_price_money": {
"amount": 0,
"currency": "USD"
},
"variation_total_price_money": {
"amount": 0,
"currency": "USD"
},
"gross_sales_money": {
"amount": 0,
"currency": "USD"
},
"total_tax_money": {
"amount": 0,
"currency": "USD"
},
"total_discount_money": {
"amount": 0,
"currency": "USD"
},
"total_money": {
"amount": 0,
"currency": "USD"
},
"total_service_charge_money": {
"amount": 0,
"currency": "USD"
}
}
],
"discounts": [
{
"uid": "d540a14409d2957b101115e4a894b969b96088d1",
"name": "Discount",
"type": "FIXED_AMOUNT",
"amount_money": {
"amount": 32175,
"currency": "USD"
},
"applied_money": {
"amount": 32175,
"currency": "USD"
},
"scope": "LINE_ITEM"
}
],
"net_amounts": {
"total_money": {
"amount": 325,
"currency": "USD"
},
"tax_money": {
"amount": 0,
"currency": "USD"
},
"discount_money": {
"amount": 32175,
"currency": "USD"
},
"tip_money": {
"amount": 0,
"currency": "USD"
},
"service_charge_money": {
"amount": 0,
"currency": "USD"
}
},
"created_at": "2024-06-18T17:13:56.725Z",
"updated_at": "2024-06-18T17:13:56.725Z",
"state": "OPEN",
"version": 1,
"total_money": {
"amount": 325,
"currency": "USD"
},
"total_tax_money": {
"amount": 0,
"currency": "USD"
},
"total_discount_money": {
"amount": 32175,
"currency": "USD"
},
"total_tip_money": {
"amount": 0,
"currency": "USD"
},
"total_service_charge_money": {
"amount": 0,
"currency": "USD"
},
"net_amount_due_money": {
"amount": 325,
"currency": "USD"
}
}
}
CONTEXT: {"_legacy":true}
2024-06-18T17:13:57+00:00 NOTICE Request
method:
uri: createPayment
user-agent: WooCommerce-Square/4.6.2 (WooCommerce/8.9.3; WordPress/6.5.4)
headers: Array
(
)
body:
duration: 0.7387s
CONTEXT: {"_legacy":true}
2024-06-18T17:13:57+00:00 NOTICE Response
code: 400
message:
headers: Array
(
[0] => HTTP/1.1 400 Bad Request
[Date] => Tue, 18 Jun 2024 17:13:57 GMT
[Content-Type] => application/json
[Content-Length] => 1955
[Connection] => keep-alive
[CF-Ray] => 895ce9b27c7a2c40-ORD
[CF-Cache-Status] => DYNAMIC
[Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
[frame-options] => DENY
[square-version] => 2023-07-20
[squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIzLTA3LTIw
[x-content-type-options] => nosniff
[x-envoy-decorator-operation] => /v2/payments/**
[x-frame-options] => DENY
[x-sq-dc] => aws
[x-sq-region] => us-east-1
[x-xss-protection] => 1; mode=block
[Set-Cookie] => __cf_bm=v17RleT3ACzy._VWSwSaQK00IskPhfP23G76zj4sOaI-1718730837-1.0.1.1-MXtffALcPAVGMcHkrMBHl8Z4Q7VJAY4qrwG4njdtBNft_nYGTTCFHcjjKsQRWAzSwDa.WWv31QJpW4t5nSTwlQ; path=/; expires=Tue, 18-Jun-24 17:43:57 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None
[Vary] => Accept-Encoding
[Server] => cloudflare
)
body: Array
(
[0] => Square\Models\Error Object
(
[category:Square\Models\Error:private] => PAYMENT_METHOD_ERROR
[code:Square\Models\Error:private] => GENERIC_DECLINE
[detail:Square\Models\Error:private] => Authorization error: 'GENERIC_DECLINE'
[field:Square\Models\Error:private] =>
)

)
CONTEXT: {"_legacy":true}
2024-06-18T17:13:57+00:00 NOTICE Status code GENERIC_DECLINE: Authorization error: 'GENERIC_DECLINE' CONTEXT: {"_legacy":true}
2024-06-18T18:27:57+00:00 NOTICE Square.js Response:
Array
(
[brand] => VISA
[expMonth] => 4
[expYear] => 2027
[last4] => 9222
)
CONTEXT: {"_legacy":true}

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Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Shameem R. a11n
(@shameemreza)

5 months, 1 week ago
Hi @sarahmytych

The logs you’ve shared indicate an issue when attempting to create a payment. The response code 400 (Bad Request) and the message GENERIC_DECLINE suggest that the payment method is being declined.

This can happen for a number of reasons. It might be an issue with the customer’s card, or their bank might decline the charge. Here are a few steps you can take:
1. Ask the customer to check with their bank to see if there are any issues with their card.
2. Check your Square Dashboard to ensure that your account is active and not experiencing any issues.
3. Ensure that you’re using the latest version of the WooCommerce Square plugin. If not, please update it and try again.
Square suddenly unable to connect

Can you share more context about it? Did you disconnect and try reconnecting your Square account? If so, can you deactivate and reactivate the plugin and try reconnecting again?

Additionally, head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Next, please clear your browser cache and then try again.

I hope this helps! Please let us know how it goes or if you need further assistance.
Plugin Support Shameem R. a11n
(@shameemreza)

4 months, 3 weeks ago

Hi @sarahmytych

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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