Square synchronisation

Hello mudassir417

Thank you for contacting Woo support.

The WooCommerce Square plugin offers a feature to synchronize WooCommerce products with Square and vice versa.

Could you please explain what you want to achieve?
Once I have a better understanding of your goal, I will be in a better position to assist you.

Looking forward to your response. ??

Best regards.

Hi, I just received the e-mail – “Heads up! There may be a problem with your connection to Square. In order to continue accepting p-ayments, please disconnect and re-connect your site.”

Can you please check about this email. Tow days before I received this email and received today again. I already disconnected and and re connected but received email again after that.

Hi @mudassir417

Thank you for reaching back, with further details on this.

As a next step, could you share a screenshot of the settings screen, as exemplified here?

Additionally, it’d be best to share a screenshot of said email with us here, also, so that we can see what you are describing.

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Actually this is my client’t site and can’t share screenshort of the email right now. Here is the screenshort of square settings https://snipboard.io/JpQMSA.jpg.

client sent me the text of the email:

“Heads up! There may be a problem with your connection to Square. In order to continue accepting p-ayments, please disconnect and re-connect your site”.

Hi @mudassir417,

Just to check:

• Are you able to collect payments with Square without issues?
• When you disconnect and reconnect does it make any change?
• Do you see any notification about this on your dashboard, too? (not seeing any in the screenshot you sent)
• Which Square version are you using? We had an issue about this notification a while ago but it has been fixed ever since version 4.6.1.
• Are your WordPress, WooCommerce all up to date as well?

Thanks!
-OP

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar