• Resolved mminsontl

    (@mminsontl)


    Hi there,

    We are running Jetpack v12.9.3 on WordPress v6.4.2. Noticed for Gallery settings “Square Tiles” Type is missing, see the images for reference. Is there an equivalent hook we could use to have the old Square Tiles behavior or is that something you’re actively working on? Our production site has the Square Tiles for Gallery but we are migrating to new site and after the updates the option we want is missing. Please advise. Thanks.

    Square Titles option in PROD and No similar Option in Dev

    Production Image Gallery Vs. Development Image Gallery

    `
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    server_architecture: Linux 5.15.131.1-2.cm2 x86_64
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    WP_SITEURL: https://tlweb-buzzerlinux-dev.azurewebsites.net
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    WP_PLUGIN_DIR: /home/site/wwwroot/wp-content/plugins
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    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
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    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
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    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
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    ### jetpack ###
    
    site_id: 211538328
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    current_user: #100 gbola
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    blog_token: Not set.
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    plan: free
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    `
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @mminsontl,

    Thank you for waiting for our response.

    Upon reviewing the standard gallery settings detailed at The WordPress Gallery – Classic Editor, I observed some discrepancies with your current setup. To offer you more precise support, I’d like to take a closer look at how you’ve configured the galleries on your production and development sites. Could you inform us if there are any particular plugins in use that might add extra features or functionalities to your galleries?

    Thank you!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @mminsontl,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Hi Alin,

    I am one of the developers who works on the site. Besides the plugins being different versions, 13.0 on Dev vs 11.6 on Prod and WordPress versions being different between environments. I don’t see any plugins impacting the gallery functionality.

    Other notable plugins that we are using are:

    • Classic Editor
    • Gutenberg
    • Uncode

    Jetpack is running in Offline mode on Dev site and we have “Display images in a full-screen carousel gallery” option enabled under Writing for Jetpack settings.

    Please let me know if you need additional information.

    Thanks

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @gbolabayleaf,

    Thank you so much for your patience and for reaching out to us!

    Could you please activate the Jetpack Image CDN? It’s a simple process: just head over to Jetpack → Settings → Performance, and then activate the “Enable site accelerator” along with the “Speed up image load times” options. This action should unlock the Square Tiles gallery option for you.

    I’m excited for you to try this out and see the improvement. Please let me know how it works for you!

    gbolabayleaf

    (@gbolabayleaf)

    Hi @alinclamba,

    I have turned on the Site Accelerator however I could only enable the option “Speed up static file load times”. The option you recommended “Speed up image load times” is greyed out and I can’t enable that. We have Jetpack running in offline mode with JETPACK_DEV_DEBUG constant defined, maybe that’s part of the issue?

    Thanks. Looking forward to hearing from you.

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @gbolabayleaf,

    We have Jetpack running in offline mode with JETPACK_DEV_DEBUG constant defined, maybe that’s part of the issue?

    Yes, that’s the cause. Jetpack Image CDN requires Jetpack to be connected to WordPress.com to function. If Jetpack is not connected or in offline mode, it can’t use its servers to optimize and serve images, leading to the CDN feature not working. Given that some features, like Square Tiles require Jetpack CDN, I’m afraid you are not able to use this unless you switch connect Jetpack.

    I hope this helps, but if you have any questions, please let me know.

    gbolabayleaf

    (@gbolabayleaf)

    Removing the JETPACK_DEV_DEBUG?constant resolved the issue.

    Thanks for your help @alinclamba.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Square Titles Missing on Wodpress V6.4.2’ is closed to new replies.