Square Woocommerce sync issues

Hey @winetracy !

Square is linking the products to WooCommerce using the SKU. As long as the SKU has not changed at all, then you should not have any issues with syncing. Please take a moment to look over these troubleshooting tips.

If you are unable to resolve it after following those steps and the SKU’s match then please share a copy of your site’s System Status report?

You can find it by going to WooCommerce ? Status Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in reply.

Thanks for the troubleshooting tips. I am glad to see that I had done all the things suggested and checked it all before posting here, but sad there wasn’t a solution for me in the tips! Below is the System Report

### WordPress Environment ###

WordPress address (URL): https://smallwineshop.com
Site address (URL): https://smallwineshop.com
WC Version: 4.2.0
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.0
WC Database Prefix: wp0d_
Total Database Size: 8.68MB
Database Data Size: 6.48MB
Database Index Size: 2.20MB
wp0d_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp0d_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp0d_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_actionscheduler_actions: Data: 0.28MB + Index: 0.14MB + Engine InnoDB
wp0d_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp0d_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp0d_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_options: Data: 3.05MB + Index: 0.08MB + Engine InnoDB
wp0d_postmeta: Data: 0.50MB + Index: 0.41MB + Engine InnoDB
wp0d_posts: Data: 1.42MB + Index: 0.13MB + Engine InnoDB
wp0d_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp0d_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp0d_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp0d_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp0d_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp0d_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0d_yoast_indexable: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp0d_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp0d_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp0d_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp0d_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 230
custom_css: 1
et_pb_layout: 1
nav_menu_item: 2
page: 9
post: 1
product: 220
revision: 49

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Custom Adobe Fonts (Typekit): by Brainstorm Force – 1.0.16
Free Downloads WooCommerce: by Square One Media – 3.1.8 – Installed version not tested with active version of WooCommerce 4.2.0
Jetpack by WordPress.com: by Automattic – 8.6.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.2.0
SG Optimizer: by SiteGround – 5.5.5
WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Square: by WooCommerce – 2.1.5 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce: by Automattic – 4.2.0
Yoast SEO: by Team Yoast – 14.2

### Inactive Plugins (2) ###

Facebook for WooCommerce: by Facebook – 1.11.4
WordPress Starter: by SiteGround – 1.1.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #101 - /shop/
Cart: #102 - /cart/
Checkout: #103 - /checkout/
My account: #104 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.0.9
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Canceled: 2
Oldest: 2020-06-05 08:38:53 +0000
Newest: 2020-06-05 16:40:45 +0000

Complete: 539
Oldest: 2020-05-27 15:39:24 +0000
Newest: 2020-06-05 23:30:26 +0000

Pending: 3
Oldest: 2020-06-05 23:40:19 +0000
Newest: 2020-06-10 16:40:14 +0000