Hi @accelmovil,
Just to get a better understanding, you got the error message on an order on your site. Am I right?
If so, the Generic Decline error code means that Square is declining the customer’s payment method because the issuing bank is declining to authorize the card. You can see more about that in this Square forum thread.
It would be good to note that it is best to reach out for support about issues like this before proceeding to leave a negative review as it could be misleading to others.
I hope this helps clarify things. If this issue is affecting other orders, please open a support ticket and we will be happy to assist you further.
