[sshow-boxoffice] showing no sales available when there are current shows

Has anyone else seen this? It’s happened to us twice recently. Our tickets page, instead of showing the StageShow boxoffice (with a few active, current shows) simply shows our ‘No sales available’ empty box office message. After this happens, shows can again be displayed by listing their specific IDs (e.g. [sshow-boxoffice id=”Name of show”] but tickets then can’t be bought as the ‘Quantity’ column is absent.

In a possibly related error, existing price plans are shown as having no prices.

The workaround is to create new shows and performances initialised with new price plans. But as I’ve no idea what’s causing the error(s) I can’t guarantee it won’t happen again.

When we first saw the error(s) we’d rolled StageShow back to 9.6 in response to the mail sending errors introduced in 9.7.6 (see posts on this below). We’ve now updated to 9.8.2 as the mail errors seem to have been fixed. But can we be confident that the ’empty box office’ error won’t reappear?

Graham

The page I need help with: [log in to see the link]