SSL Zen is creating a critical error when accessing the plugin

  • Resolved mayhemkrew

    (@mayhemkrew)


    2 years, 6 months ago

    I went to renew my 90 day SSL certificates for my websites and I get a message that states:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I then receive an email with this in the error log:

    Error Details
=============
An error of type E_ERROR was caused in line 224 of the file /home/agentzero/public_html/!sites/thoseguys/wp-content/plugins/ssl-zen/ssl_zen/classes/class.ssl_zen_helper.php. Error message: Uncaught Error: Call to undefined function sanitize_get_option() in /home/agentzero/public_html/!sites/thoseguys/wp-content/plugins/ssl-zen/ssl_zen/classes/class.ssl_zen_helper.php:224
Stack trace:
#0 /home/agentzero/public_html/!sites/thoseguys/wp-content/plugins/ssl-zen/ssl_zen/classes/steps/settings.php(181): ssl_zen_helper::getWordPressStatusFields()
#1 /home/agentzero/public_html/!sites/thoseguys/wp-content/plugins/ssl-zen/ssl_zen/classes/class.ssl_zen_admin.php(2737): ssl_zen_settings()
#2 /home/agentzero/public_html/!sites/thoseguys/wp-content/plugins/ssl-zen/ssl_zen/classes/class.ssl_zen_admin.php(681): ssl_zen_admin::settings()
#3 /home/agentzero/public_html/!sites/thoseguys/wp-includes/class-wp-hook.php(307): ssl_zen_admin::ssl_zen_hook()
#4 /home/agentzero/public_html/!sites/thoseguys/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#5 /home/agentzero/public_html/!sites/thoseguys/wp-includes/plugin.php(474): WP_Hook->do_action()
#6 /home/agentzero/public_html/!sites/thoseguys/wp-admin/admin.php(259): do_action()
#7 {main}
  thrown

    What can I do to resolve this? This is happening on all of my websites running SSL Zen.

Viewing 5 replies - 1 through 5 (of 5 total)

  • I got the exact same error. I, too, was about to renew even though I still have a couple weeks to go.

    How do we resolve this?
    thanks

    Same error here. Actually logged on to check how many days are left before the SSL cert needs renewing.

    Anybody find a fix?

    I found a temporary workaround until SSL Zen plugin gets updated. I take no responsibility for what happens to your site, but this worked for me.

    1. Access your site via FTP.
    2. backup your copy of /home/agentzero/public_html/!sites/thoseguys/wp-content/plugins/ssl-zen/ssl_zen/classes/class.ssl_zen_helper.php
    3. Comment out the line 

    /*'WordPress address (URL)' => sanitize_get_option('home', ''),
                */

    Test. Commenting out that one call fixed this for me.

    Before updating SSL Zen again, you may want to replace the class.ssl_zen_helper.php file with the backup copy so that SSL Zen doesn’t throw any errors when updating.

    This thread was started over a week ago and now at least 3 of us have the same issue. Why no response from SSL Zen support? Do they monitor these groups?

    @saz25 @jvsrc21 @mayhemkrew
    We are so sorry for the late response. We have released a new version. Please update the plugin, it resolves the issue listed above.

Viewing 5 replies - 1 through 5 (of 5 total)
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