SSP Plugin is messing up the permalinks

PS: some other pages not related with the podcast plugin are also getting 404 errors.

Also, I’ve “reset” the htaccess as suggested on the WP documentation, with no success

# BEGIN WordPress

RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress

Hi @quembebeporgosto,
It looks like you site is running by Nginx, and there might be a problem with your Nginx settings. Can you confirm that disabling SSP fixes the permalinks issue?

Hey!

I’m not really sure what’s Nginx – even though I have some access to it on the server. But the issue is that I never changed it or had to deal with it – but only when I updated WP and the plugins. Is there something I need to set or change? Most stuff are set to default anyway.

Screenshot: https://snipboard.io/mH7o2Y.jpg

To your question – when I disable SSP, the permalinks get fixed. But then all pages that have podcast related simply don’t render – so I’m not 100% sure it solves the problem.

@quembebeporgosto

It’s challenging to pinpoint the exact issue here.

Typically, updating permalinks resolves such problems. I recommend trying it again (navigate to Settings -> Permalinks, choose Post name, and click “Save Changes”).

If that doesn’t resolve the issue, try disabling other plugins one by one as there might be a conflict with one of them. If the problem persists, contact your hosting support to check for any server settings that could cause 404 page errors.

• This reply was modified 8 months, 2 weeks ago by Serhiy Zakharchenko.

Yes, I’ve set the permalinks back to Post Name now more than once, and it doesn’t work. The only one that let’s the rest of the website work is the Post ID, but then it makes all the absolute links (including RSS urls) not working.

And regarding disabling plugins, I’ve been doing that to understand which plugin(s) can be causing the issue, and I’ve found that SSP is actually the one causing the problem.

I’ve contacted my hosting and they mentioned that there were no changes in the last days on the server, so it can’t be a problem in the hosting. And to be frank, the changes were on WP and the plugins that were updated, so I guess the solution must be there as well.

Could you please provide some help into troubleshooting the problem in more detail? Is there some info I can provide to try to understand the issue? Thanks

@quembebeporgosto You said they mentioned the server changes – what were they? Could they be the cause of the problem?

To check if it’s a hosting-related issue, I would suggest you find any other hosting provider that allows you to try them for free, make a copy of the site, and check if the issue can be reproduced there.

Another possible option that could provide us with more information – try to downgrade SSP or WordPress to the version you used before. If downgrading fixes the issue, it could give us some insights into what changes could cause the issue. For downgrading, you can use WP Rollback or any other similar plugin.

Hope it gives us some ideas. Thanks.

Once again, thanks for the support.

After many tries in different servers, different WP versions, different SSP versions as well, I figured that the problem was being caused by SSP, permalinks settings, Elementor and one of the themes. And to avoid that, I had to activate and deactivate each of them in a specific order, so it wouldn’t cause conflict causing 404 error on pages that actually should exist.

So technically the problem is solved. The only thing that I lost was the redirect to …/podcast/post-name from …/post-name, which was happening before, but not anymore. Not sure if you know how it was activated. If you know an easy solution, please let me know.

Thanks

Hi @quembebeporgosto,

Glad you managed to fix the issue! Regarding the redirect question – you can try any redirect plugin, most of them provide possibility to setup such kind of redirects.