Staff emails are not translated

  • Resolved misik01

    (@misik01)


    3 years, 9 months ago

    I have staff using different languages and they need to receive emails after booking is made in their language. However, you send only English emails to staff. I use wpml to translate emails. How can I make sure that the staff receives emails in the language of the domain? If the customer is making an appointment in German domain, then the staff should get German emails. If it is English, then the emails should be in English.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Bookly

    (@ladela)

    Hello

    The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

    https://support.booking-wp-plugin.com/hc/en-us/requests/new

    Thanks

    Thread Starter misik01

    (@misik01)

    The problem is not resolved. How do you flag it as resolved? I had contacted you lots of times but you could not fix the problem

    Plugin Author Bookly

    (@ladela)

    Hello,

    Thank you for your message.

    Please, send us an email via the link above.

    Plugin Author Bookly

    (@ladela)

    This is not something that can be fixed or updated, because at the moment this is correct behavior. A customer will receive an email notification according to the language that has been selected for their interface on the frontend, the system will automatically make the switch to the selected locale. But staff will always receive an email with the text that has been entered in the initial template (English in your case).

    Imagine that some business supports say 10 languages on the website. Client 1 books in Chinese, client 2 books in Russian, client 3 books in German, and so on. Bookly won’t send booking confirmation to staff in three different languages but will use the text that is entered in the notification email template. Hope it clarifies.

    We’re not able to help much other than suggesting to create a separate notification template for your staff in another language and attach created notification to the services that are provided by staff members who should receive these emails in that language (New email notification > Settings > Type > Services).

Viewing 4 replies - 1 through 4 (of 4 total)
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