stageshow-tickets.txt yields empty file

  • Resolved ben4wordpress

    (@ben4wordpress)


    10 years, 3 months ago

    Output file is empty using tools download export file function (tab del, text, tickets, all). The OFX version looks OK though.
    Sales summary also looks fine.
    Sale email test also lists all tickets ok.

    System: Multisite 3.9.2, plugin version stageshow+ 3.9.4
    Logged in as network admin.
    Plugin not network activated, but only enabled and activated on one of the sites.

    https://www.ads-software.com/plugins/stageshow/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter ben4wordpress

    (@ben4wordpress)

    Added information: I have tried to export logged in as both network administrator and as site administrator.
    The only network-wide plugins activated are:
    domain mapping
    supercache
    wordfence
    anti splog
    comment indexer
    google indexer
    installer
    multisite privacy
    multisite plugin manager
    snapshot
    user reports
    wordpress network theme stats

    the multisite handles more than 50 sites.
    All data from the tickets are in the database and the OFX export works OK
    Investigating further and I will try to find if there is a plugin conflict.

    Plugin Author Malcolm

    (@malcolm-oph)

    Try as much as I can, I have not been able to reproduce this problem, so as I see it the only way forward is for me to see the StageShow database entries specific to your site.

    If you could contact me, via my contact page here (or using my email which I believe you already have) then we’ll take this further.

    Once resolved further information will be posted here)

    Also having an issue with the offline validator not showing any records.

    Chris.

    Plugin Author Malcolm

    (@malcolm-oph)

    The SQL query that generates the data for both TDT export and the Offline Validator included some “hard-coded” StageShow DB Tables names. This query failed if the WP tables prefix was redefined in wp_config.php, resulting in an empty database result.

    This query is only used by these two functions.

    Fixed in v4.0.2

    Excellent!

    When will that update be release?

    Plugin Author Malcolm

    (@malcolm-oph)

    Now!

    Brilliant! I have a show tonight using the plug in for the first time!

    Looking forward to seeing it all work.

    Thread Starter ben4wordpress

    (@ben4wordpress)

    Verified the 4.0.2 release and now everything works brilliant. Sales/ticket delivery/online and offline Validation, it all just works.
    Thanks a lot Malcolm for your efforts. Super support and response.
    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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