Standard fixes for Media Library issue not working

  • Hi,

    I’m having the common problem with thumbnails not loading in the media library.

    I have re-saved permalinks, switched off other plugins and reset file permissions.

    I also used Health check plugin which indicated that the problem didn’t affect the standard WP themes (2017 etc) when activated, so I assume that the issue is related to the coding in my theme.

    Could anyone suggest other fixes that could help? Maybe an issue with the functions or wp-admin files?

    Thanks

    Neil

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    – Check that anti-hotlinking of images isn’t enabled in your hosting account. If it is, try disabling it.
    – confirm that the wp-content/uploads directory and those files exist.
    – Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777.
    – Once your uploads are working, change the permissions on wp-content back to 755 again (very important for security reasons!) and check that everything still works OK

    Try to use the below plugin to re-generate your site thumbnails, as WordPress saves also the path in database:

    Regenerate Thumbnails

    • This reply was modified 6 years, 4 months ago by t-p.

    Thanks for getting back to me.

    I tried your advice but still have the issue – please see my responses below:

    – Check that anti-hotlinking of images isn’t enabled in your hosting account. If it is, try disabling it.

    I haven’t come across this with GoDaddy – this issue also occurs on my local host

    – confirm that the wp-content/uploads directory and those files exist.

    They do exist.

    – Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777.

    I tried all these but with no success (I assume this should also apply to all sub-directories

    Try to use the below plugin to re-generate your site thumbnails, as WordPress saves also the path in database:

    Regenerate Thumbnails

    I installed this and the thumbnail did not appear when using the tool

    Is there anything else I can try?

    Neil

    Hi,

    In addition to the things I tried, I also increased memory settings in wp-config, php.ini and htaccess.

    The media Library works when I switch to the Twenty seventeen theme.

    Neil

    Moderator t-p

    (@t-p)

    This suggest issue with your current theme.

    I recommend contacting your theme’s support.

    I created the theme myself. I’ll rebuild it again and see at what stage the issue occurs.

Viewing 5 replies - 1 through 5 (of 5 total)
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