Standard Order email is not sent. Booster might be a cause

  • Hi,
    Recently I found an issue that my standard WC email notifications were not sent to customers. WC log reads:

    2020-08-02T12:20:51+00:00 CRITICAL Uncaught Error: Call to a member function get_date_created() on bool in /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-content/plugins/woocommerce-jetpack/includes/functions/wcj-functions-orders.php:74
Stack trace:
#0 /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-content/plugins/woocommerce-jetpack/includes/emails/class-wc-email-wcj-custom.php(152): wcj_get_order_date(false)
#1 /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-includes/class-wp-hook.php(287): WC_Email_WCJ_Custom->trigger(Object(WC_Product_Simple))
#2 /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#4 /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(170): do_action_ref_array('woocommerce_no_...', Array)
#5 /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-inc in /home/155105.cloudwaysapps.com/gdxckramqt/public_html/wp-content/plugins/woocommerce-jetpack/includes/functions/wcj-functions-orders.php on line 74

    It seems as Booster causing the problem.

    Can anyone suggest where to look and what to fix, please?

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    Could you share which email related modules and their settings you’re using?

    Thread Starter dmitryinet

    (@dmitryinet)

    Hi,
    Thank you for your response.
    I was using “Custom email” and “Email Options”. They were active for a long time. I set one custom email but actually did not use it.

    And just to clarify. When a customer buys from website, the status changes to “Processing” and this default email to the customer does not go.
    Other notification emails still work, like “Out of stock” notification.

    I disable the Booster email modules to check if it was the cause.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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