Standard Payment not available in Account “Add payment method” for Subs
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Hi,
We are using WooCommerce Subscriptions and Woo All Products For Subscriptions on a client site. We recently changed the PayPal extension we were using for this one but there’s one weird thing that is not working.
For a new subscription order, I see both our Credid Card payment method (Stripe) as well as the PayPal Standard Payment option from this plugin.
The issue is, we need to have the customers who started subscriptions under the old PayPal extension be able to change their payment method by going to their account, My SubScription then clicking the Add Payment Method button. The Stripe Credit Card payment option shows there but not PayPal. The old PayPal Express method from the old extension was showing there so why not this plugin’s?
Any idea what might be going on?
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Hello @pixelyzed
Another things I am wondering is that, even on the Checkout page, the PayPal option is not shown for a subscription if “Subscription Mode” is set to “PayPal Subscriptions” in the plugin’s settings. It only shows if “Subscription Mode” is set to “PayPal Vaulting. Any idea why this is?
When using PayPal Subscriptions, you need to ensure that individual products are assigned to the correct plan. You can find more detailed information about this in our?documentation. Also, this mode doesn’t support assigining the payment method.
However, given your case, I would recommend using PayPal Vaulting instead of PayPal Subscriptions. Since you have enabled Reference Transactions, PayPal Vaulting offers a better solution. It provides fully-featured subscription functionality, including shipping, discounts, and more. You can find more details in the?PayPal Vaulting (Reference Transactions)?section of our documentation.
Something I also forgot to mention yesterday is that, we’re connecting your plugin to a new PayPal account that is different from the one that was used with our previous PayPal plugin. Would some setting in the PayPal account itself explain what I’m describing?
The core of the issue might be whether your new account is enabled for Reference Transactions. Typically, adding a payment method is only available with PayPal Vaulting, which requires Reference Transactions to be enabled on your account. The problem you originally reported could stem from not setting up PayPal Vaulting.
To set this mode, navigate to the Standard Payments tab in your settings. Make sure to also check the “Vaulting” option below the “subscriptions mode” option. Like on the screenshot below:
Please go to the /my-account/ section and check if PayPal is available.
Looking forward to your response.
Kind regards,
Krystian
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