Standard tax rates table does not update for US addresses

Update: As a test, I changed the Store address to a US-based one, and it worked when I entered an address in the same state. It did not work when I tried to ship to an address in another US State.

For Canadian addresses, it’s no problem no matter what address I put in. It works every time.

So how do I get it to work with a Canadian store address sending to US addresses?

• This reply was modified 3 years, 12 months ago by jordanwebdev.

@jordanwebdev hi there! This is more of an issue with WooCommerce than with the Jetpack tools. I’ve requested that the www.ads-software.com moderators move this to the WooCommerce forum for help.

Why isn’t it Jetpack? It has to do with Jetpack’s automatic tax rate calculator (the one that becomes available only after linking the site through JetPack)

The tax calculations are done on the WooCommerce side of things. While it uses the Jetpack connection to WordPress.com, the functionality is on WooCommerce’s side.

Jetpack Support doesn’t have any insight or knowledge into how those tax rates are calculated, if you’re seeing a bug, or if there’s another setting you need to get this to work. We can help with the general connection from your store through Jetpack – but this is not something we can help with. But someone from Woo Support can, which is why I requested this be moved to Woo’s support forum.

Edit: It looks like was moved already.

• This reply was modified 3 years, 12 months ago by csonnek.

It looks like was moved already.

Yes, moved.

Can anyone provide assistance? Perhaps this hasn’t been seen since it was moved?

Hi @jordanwebdev ,

The local tax tables won’t update when automated taxes are enabled. Instead the live tax rates are checked via an API.

As a test, I changed the Store address to a US-based one, and it worked when I entered an address in the same state. It did not work when I tried to ship to an address in another US State.

This is by design. If your store is based in the United States, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Services uses your store address as your “tax nexus” and only charges taxes within that state.

For Canadian addresses, it’s no problem no matter what address I put in. It works every time.

So how do I get it to work with a Canadian store address sending to US addresses?

Since the store if outside the state, sales taxes aren’t collected. This also applies to shipments from Canada to the US.

WooCommerce Tax does only work with a single tax nexus as that covers the majority of stores. You can also have a Tax Nexus in another state if you exceed a certain yearly dollar value or order total to another state. If you are unsure of your tax nexus status, please consult a certified local accountant.

If you need to charge tax for any US state, you can add a tax rate for that state in addition to using automated taxes to charge customers from that state tax as well.

For more information about State Tax Nexus and Destination Tax rules, please have a look at: State-by-state guide to economic nexus laws.

If you do have multiple tax nexuses, you may need a different extension like TaxJar or AvaTax .

I do recommend consulting a tax professional to make sure the setup fits the particular tax requirements for your shop.

Hi @ jordanwebdev,

It’s been a while since we last heard back from you so hopefully Mike’s explanation of taxes helped out. I’m going to mark this thread resolved. If you have any other questions, please feel free to open up a new thread and we’ll be happy to help you out.

Cheers!