Star Ratings Stopped Working After Last Update…

  • Resolved umamiology

    (@umamiology)


    7 months, 3 weeks ago

    Hi there – noticed that my star ratings button doesn’t work on any of my recipe posts after the last WPRM update. I press the button to rate and nothing happens. Is this a known issue?

    I think it has something to do with the new user ratings module – I think it is breaking my site. The module does not pop up for me and it renders this weird broken 1/2 module experience at the very bottom of the page of each of my posts.

    • This topic was modified 7 months, 3 weeks ago by umamiology.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Brecht

    (@brechtvds)

    Hi there,

    This forum only allows for questions about the free plugin and your issue is with the Premium user ratings feature. Could you send an email to [email protected] instead so we can have a look?

    As a first step, make sure both the free and Premium plugin are updated to the latest 9.3.1 version.

    Kind regards,
    Brecht

    Thread Starter umamiology

    (@umamiology)

    Ah yes, I’ve already sent a note to the support email. And yes, I’ve checked to make sure that I am on version 9.3.1 for both the free and premium plug in. Thank you so much – hope to hear back on the email soon!

    Plugin Author Brecht

    (@brechtvds)

    Just noticed that another agent already answered that ticket. You should have received that response about 25 minutes ago. Make sure to check your spam folder if you cannot find it.

    Thread Starter umamiology

    (@umamiology)

    Yep – just saw it and replied back. Thank you so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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