Stars are not shown in Google Search – AggregateRating is missing

Hello @mmiller975,

Thank you for contacting MyThemeShop today.

Really sorry to know that, could you please check if the ‘Review Schema’ option is set to the ‘Visitor Aggregate Rating’ (https://i.mythemeshop.com/CszszG)

If not please change it and then check if the aggregate rating is appearing in the frontend source code or not. You can also use this tool https://search.google.com/structured-data/testing-tool/u/0/

Looking forward to helping you.

Thank you.

Well, there is no such setting.. please check: https://d.pr/i/OTRmI7

Review Snippet is not shown the google structure tool..

I dont mind inserting manual tags like this.. but I dont know the variables for values below.. Does WP-Review work with any other plugin such as Schema for schema properties.. we already use Schema plug-in for many schema properties.. we dont have to use two different plug-ins for schema.. A consistent approach would be good in the long run. thanks

<div itemprop=”aggregateRating” itemscope=”” itemtype=”https://schema.org/AggregateRating”&gt;
<span itemprop=”itemreviewed”>mysite</span> <span>Reviews</span><br />
<span itemprop=”ratingValue”>4.9</span>
rating, out of <span itemprop=”bestRating”>5</span><br />based on <span itemprop=”ratingCount”>63</span> Customers<br /><br /><br />
</div>

Thanks a ton for a rocket response!!! appreciate your inputs here.

Hi Mike,

Our plugin adds the required rating schema data, you don’t need any other plugin for that.

The screenshot which I shared in my last reply is from the single post editor, please open the single post/page where you have enabled the review box, and you will see the option in the ‘General’ tab.

Please refer this screenshot https://i.mythemeshop.com/QgJxVn

Looking forward to helping you.

Thank you.

Oh okay.. so we have to manually do this for all pages? No Global setting?

I’ve enabled it on one page: https://d.pr/i/w2xLLC

but the review schema is still not shown.. either in source or google structure tool.

Are you using any cache plugin? Or CloudFlare cache? If yes, please clear them.

If you want to print the visitor rating data for all the old and future reviews, please add below code in your theme’s functions.php file (at the end of the file)

/**
 * Print Visitor Rating Schema in the frontend (Will not consider the backend option value)
 *
 * @param  array $data Review data.
 * @param  array $args Custom arguments.
 * @return array
 */
function mts_wp_review_get_review_data( $data, $args ) {
	$data['rating_schema'] = 'visitors';
	return $data;
}
add_filter( 'wp_review_get_review_data', 'mts_wp_review_get_review_data', 10, 2 );

PS: Search for the ‘reviewRating’ in the frontend source code.

Hope this helps.

Thank you.

Wow, I’m amazed by your response.. I know its night for you in india.

I have already cleared all caches from Total Cache plugin before checking..

No worries, we are always here to help ?? is it still not working? Can you please share the post URL?

Also, want to confirm, do you want to show the author rating in the Google or visitor rating?

Thank you.

Wow!! Sorry, I was out for a couple of hours..

https://bit.ly/2E2MnLD is the short link for security.. please use the target/redirected link..

I did doublecheck the setting you asked at page level and purged all cache in total cache.

Thanks!

Hi Mike,

Could you please email us at support-team[at]mythemeshop.com? Please mention this support ticket.

Thank you.

Thanks Suraj. I’ve sent an email and waiting on the response.. Thanks for your help!

Hello @mmiller975,

We have fixed the issue in our latest update.

If anything else, please let me know.

Thank you.