stars don’t show

Dear administrator, I have exactly the same problem as in ventoura. Stars with resource https://i.rw.gs not loaded.

• This reply was modified 8 years, 5 months ago by dima65.

Hi there, could you please share the country you are browsing from?

Could you please run a traceroute to i.rw.gs (https://kb.intermedia.net/article/682) and copy-paste the output here so we can investigate what’s going on.

vovafeldman, country Russia.

tracert i.rw.gs:

Tracing route to i.rw.gs [104.28.11.72]
over a maximum of 30 hops:

  1    29 ms    29 ms    29 ms  BRNL-BRAS5.sib.ip.rostelecom.ru [213.228.116.75] 
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

so there’s any solution ? me too I’m from Russia

@ventoura we are still investigating this issue.

1. Any chance you are running any Ad Block extensions? Could you please try to open rating-widget.com in incognito mode and send me a screenshot?
2. If not, could you please run traceroute i.rw.gs and share the output here (you can learn how to traceroute here: https://kb.intermedia.net/article/682).

Thanks.

Thanks a lot @ventoura! I forwarded your screenshot to our CDN company, hope they will be able to provide some details. I’ll update this ticket once I get an update.

ok thank you

I bought professional package?Can we upload those stars in our server and to use them ?

@ventoura it’s a service, everything is loaded from our end to reduce the load from your servers. Could you kindly try to reload the homepage again and let me know if you see the ratings now?

No,I don’t see them ??

I tried to make a few tweaks on CloudFlare myself hoping it will resolve it. Anyways, I’ve started a support ticket, let’s wait for their response. Appreciate your patience.

Hello,

I’m trying the Free 7 Day Trail but can’t get the stars to show up. I did a trace like you advised the gentleman above to do. Can you please help me. The product seems awesome if I can get to work. I will definagly get the 7.99 monthly if you can get it to work..thank you..craig

Tracing route to i.rw.gs [104.28.11.72]
over a maximum of 30 hops:

1 * * * Request timed out.
2 51 ms 57 ms 67 ms 23.247.185.17
3 50 ms 57 ms 52 ms 38.88.204.225
4 67 ms * 53 ms be2318.ccr41.ord03.atlas.cogentco.com [154.54.28.141]
5 55 ms 51 ms 53 ms 38.122.181.134
6 52 ms 50 ms 48 ms 104.28.11.72

Trace complete.

Guys, ClodFlare are saying it’s timing out in the ISP (internet service provider) level, before it even gets to their servers. Could you please share the name of your ISP company and we’ll try to contact them directly and see what’s going on.