START HERE → Getting support for The Events Calendar

Welcome to the community support forums for The Events Calendar!

The Events Calendar is a completely free but powerful plugin. It’s a well-established, robust and flexible piece of software trusted by many ? we hope you enjoy it and we want to support you on your journey as best we can.

Support in general

• Though we monitor these forums on a regular basis, monitoring does not mean we will reply to each and every thread that’s posted (during busy periods, we may not be able to reply at all).
• These forums are primarily a place where community members can help one another: if you need official support, please purchase a license and seek help over on our Help Desk instead.
• The same users who have purchased licenses are ultimately the ones who fund this project ? consequently they deserve and have first call on our support team (via our official help desk) and at times that will reduce our ability to provide assistance here in the community forums.

Reporting bugs / asking for help

We are always interested to hear about any bugs you are experiencing and are keen to identify and resolve them wherever possible, but we’re not mind-readers. Some simple steps will make it easier for us to help you:

• Be sure to check out our Known issues / Bugs we’re working on page, maybe we already know about the issue and have a workaround
• Tell us which version of our plugin you are using
• Clearly indicate if you have been able to perform these basic troubleshooting steps and what the outcome was
• Provide links to your site and to any screenshots that might help us see the problem
• If the problem is new, take the time to pause and think about any recent changes you made (theme updates or setting changes) that might have triggered the issue

Premium support

If you are using one of our premium products or services then, sorry! Current rules mean we are unable to assist you with those here in the community forums. Seek help through our help desk instead. Last but not least:

• If you need help with something other than a bug, like a customization, then you might get lucky and one of the team may point you in the right direction but please don’t count on it: as above, these forums are mostly a place for community users to help each other
• Give back! If you have tips or tricks to share, or can point fellow users in the right direction, please do so: your participation is valued

Thank you ??

• This topic was modified 3 years, 10 months ago by Andras Guseo.