Start Verification issue!!!

Hi @tphamdev12

Often, these types of issues could be related to the web browser you’re using. I would suggest clearing your browser cache or trying a different browser to see if that resolves the issue. If the issue persists, please ensure that you have the latest version of the plugin installed.

You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

If neither of these solutions works, it could be due to a conflict with another plugin or theme. In this case, I recommend deactivating all other plugins and switching to a default theme (like Storefront) to see if the issue persists. If the issue is resolved, reactivate your plugins one by one until you find the one causing the conflict.

Please let me know how it goes or if you need further assistance.

Hi @shameemreza,

I have the same issue with the plugin it gives this error when try to claim the site;
TypeError: Cannot read properties of undefined (reading ‘creditsGiven’)

Tried to clear the browser and hosting caches but not helped, currently there is no caching plugin.

Hi?@shameemreza

I have the same issue as tphamdev12.

Changing browser, emptying cache and disconnecting all other plugins does not resolve the issue. Thanks.

Hello @fudm and @royalemaps,

Sorry to hear that you are experiencing the same issue.

The error message “TypeError: Cannot read properties of undefined (reading ‘creditsGiven’)” indicates there might be a JavaScript error on the page.

Can you please check for JavaScript errors on your site? You can do this by right-clicking on your site, selecting “Inspect”, and then clicking on the “Console” tab. If you see any red error messages, these could be the cause of the issue.

Also, I recommend conducting a conflict test following our details guide here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.

If the issue persists, we might need to dig deeper into this. Please create a new thread here https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0 and make sure to include a copy of any fatal error log found under WooCommerce → Status → Logs and System Status Reports found under WooCommerce → Status.

Looking forward to hearing from you soon.

Hello @shameemreza,

This JS error comes up when I press verify :

TypeError: Cannot read properties of undefined (reading 'creditsGiven')
at Ln (setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:9:245)
at wt (react-dom.min.js?ver=18.2.0:10:47637)
at vr (react-dom.min.js?ver=18.2.0:10:56452)
at js (react-dom.min.js?ver=18.2.0:10:121453)
at wl (react-dom.min.js?ver=18.2.0:10:88659)
at bl (react-dom.min.js?ver=18.2.0:10:88587)
at yl (react-dom.min.js?ver=18.2.0:10:88450)
at fl (react-dom.min.js?ver=18.2.0:10:85607)
at Nn (react-dom.min.js?ver=18.2.0:10:32474)
at al (react-dom.min.js?ver=18.2.0:10:82721)
ar @ react-dom.min.js?ver=18.2.0:10
t.callback @ react-dom.min.js?ver=18.2.0:10
tt @ react-dom.min.js?ver=18.2.0:10
Jr @ react-dom.min.js?ver=18.2.0:10
Zr @ react-dom.min.js?ver=18.2.0:10
Gr @ react-dom.min.js?ver=18.2.0:10
(anonymous) @ react-dom.min.js?ver=18.2.0:10
xl @ react-dom.min.js?ver=18.2.0:10
fl @ react-dom.min.js?ver=18.2.0:10
Nn @ react-dom.min.js?ver=18.2.0:10
al @ react-dom.min.js?ver=18.2.0:10
Rt @ react-dom.min.js?ver=18.2.0:10
(anonymous) @ react-dom.min.js?ver=18.2.0:10
s @ data.min.js?ver=1504e29349b8a9d1ae51:9
u @ data.min.js?ver=1504e29349b8a9d1ae51:9
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
p @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:9
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
dispatch @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:9
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:2
e @ redux-routine.min.js?ver=0be1b2a6a79703e28531:2
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:2
t @ redux-routine.min.js?ver=0be1b2a6a79703e28531:2
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:9
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:9
(anonymous) @ redux-routine.min.js?ver=0be1b2a6a79703e28531:9
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ data.min.js?ver=1504e29349b8a9d1ae51:2
(anonymous) @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
(anonymous) @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:10
tryCatch @ admin.min.js?ver=3.16.6:3
(anonymous) @ admin.min.js?ver=3.16.6:3
(anonymous) @ admin.min.js?ver=3.16.6:3
r @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
c @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
Promise.then (async)
r @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
c @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
(anonymous) @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
(anonymous) @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:1
(anonymous) @ setup-guide.js?ver=4748fdbff3a66a8cd6835942103750b0:10
Xa @ react-dom.min.js?ver=18.2.0:10
B @ react-dom.min.js?ver=18.2.0:10
W @ react-dom.min.js?ver=18.2.0:10
qe @ react-dom.min.js?ver=18.2.0:10
Ke @ react-dom.min.js?ver=18.2.0:10
(anonymous) @ react-dom.min.js?ver=18.2.0:10
dl @ react-dom.min.js?ver=18.2.0:10
V @ react-dom.min.js?ver=18.2.0:10
Je @ react-dom.min.js?ver=18.2.0:10
pe @ react-dom.min.js?ver=18.2.0:10
fe @ react-dom.min.js?ver=18.2.0:10

• This reply was modified 1 year, 4 months ago by royalemaps.

Hi there!

If you’re still seeing this message, you’ll want to get in touch with Pinterest themselves to finish the claiming process.

Once claimed, you’ll be able to?continue setting up the Pinterest extension. You can contact Pinterest at this link:?https://help.pinterest.com/en/contact

I hope this helps and let us know if you’ll have any further questions!

I’m experiencing the exact same issue, with the verification process redirecting back to the WordPress Dashboard and displaying a blank WordPress admin page (at the URL /wp-admin/admin.php?page=wc-admin&path=%2Fpinterest%2Fonboarding&step=claim-website), with “Cannot read properties of undefined (reading ‘creditsGiven’)” in the JavaScript error console.

This occurs even when running in an incognito window with no browser extensions enabled and with all other plugins disabled and the theme reverted to the default.

Did anyone find a solution?

I just found this https://github.com/woocommerce/pinterest-for-woocommerce/pull/876 and followed steps 7-8 to go to the wp_options database table, search for the pinterest_for_woocommerce option, and carefully edit the “verified_user_websites” subset by removing the website domain from the list. After that, I was finally able to complete the setup process.

Hi @robertstaddon

Thanks for sharing your experience and adding a comment to GitHub. We’ll take a deeper look at this issue on our end.

@tphamdev12 we haven’t heard from you in a while so I’ll go ahead and close this thread. Feel free to start a new thread if you need further assistance.