Starter Templates does not work in a Multisite setup.

  • Resolved Koshish

    (@kosish)


    5 months ago

    Hello support team,

    We are currently using the Astra theme with Starter Templates. Unfortunately, we are unable to view any templates. We attempted to import the e-commerce template and tried it on the multisite. It worked as expected on the parent site, but not on the sub-site. I have also attached a video for your

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @kosish,

    I am able to replicate the same on my end. Thank you for bringing this to our attention and we are sorry for the inconvenience.

    I am taking this to our team, and we’ll try to fix this ASAP.

    I’ll keep you updated!

    Kind regards,
    Herman ??

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @kosish,

    Please update the plugin to the latest version and you it should works fine now.

    Please let us know how you go.

    Kind regards,
    Herman ??

    Thread Starter Koshish

    (@kosish)

    Thank you for resolving the issues. However, we have chosen an alternative approach. Thank you.

    I came across to this because I experienced something similar. But this time, I think there’s a limit on activating astra starter templates? I can not search any templates on my 4th subsite?

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @cybrovin,

    As per the forum guidelines, please start your own topic. Add as many details as possible information related to the problem you are facing.

    You are welcome to cross-link it to this thread, so we are aware of both.

    Kind regards,
    Herman ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.