State cannot be entered on checkout (mobile?)

  • Resolved jefflawton

    (@jefflawton)


    4 years, 3 months ago

    I have Stripe in test mode on my site, doing some last-minute checkout. For whatever reason the dropdown box for “state” isn’t selectable, so it won’t validate the zipcode therefore I cannot get the test to do anything, I happened to be on an iPhone but don’t know if that’s relevant. Just upgraded to 5.5 but I’m coming back from a dormant site so I have no idea whether this was a new problem. I tend to run fairly lean, just Woocommerce, storefront, jetpack, wordfence, yoast, wptouch. I’ve heard of this same issue as recently as January and it doesn’t seem as if it was resolved. Can someone at least tell me whether this is a stripe issue or Woocommerce or some other known factor so I can at least figure out what to experiment with?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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