State Name on EXTRA INFO

  • Resolved hhelmanj

    (@hhelmanj)


    4 years, 4 months ago

    I a working on a template for sending order details for my customers. I am almost ready but in my woocommerce does exist a fields STATE NAME not reaching to KLAVIYO and is important to include it on shipping details. Pls Help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author klaviyo

    (@klaviyo)

    Hi @hhelmanj

    It sounds like you’re building out an email template within Klaviyo. This functionality is unrelated to Klaviyo’s WordPress plugin. Please reach out to our Support Team here.

    Best,
    Klaviyo

    Thread Starter hhelmanj

    (@hhelmanj)

    I already contact support, no solution given. The relation with WordPress plug in/integration is that the information from WP to Klaviyo is not reaching.

    Plugin Author klaviyo

    (@klaviyo)

    Hi @hhelmanj

    I apologize that you weren’t able to get this resolved via our Support Team initially. I read through your Chat transcript. The issue related to certain Shipping Address information not being present in the Placed Order event data is not handled by Klaviyo’s WordPress plugin. This data is retrieved and handled by Klaviyo’s built-in integration that you set up from within your Klaviyo account.

    As such, this issue will need to be handled through our Support platform. You should hear from a Klaviyo representative via an email thread soon.

    Thanks so much for your patience,
    Klaviyo

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘State Name on EXTRA INFO’ is closed to new replies.