State required field

Hi,

I’ve had a client had an order that couldn’t be processed, as the buyer got an error message saying that delivery state is a required field (I wasn’t given the exact wording). I’m suspecting this is because they chose an address from their PayPal address book that didn’t have a State field filled out. I’m not sure if this error message came up in PayPal or on the site itself after Continue was clicked (suspect it was on the site), but there’s no way to go back to PayPal to add a State. Is there any way around this?

Note: Storefront is only visible in Australia, so a link won’t be any use to you.

Thanks,

Sandra