Statify shows nothing

  • Resolved MikelF

    (@mikelf)


    2 years, 11 months ago

    Hello,
    I have the problem that on a wordpress site, after several years of use, Statify suddenly no longer displays any data. Neither on the dashboard nor in the plugin itself is any data displayed. Everywhere the message “No data available”. Does anyone know the problem or have an idea where I could look?

    The site is hosted by a German provider (https://all-inkl.com) on PHP 7.4 . Version 1.8.3 is installed and the additional tool Statify – Extended Evaluation Version 2.6.3 is installed.

    Thank you in advance for your help and a happy new year.

    Hallo,
    ich habe das Problem, dass bei einer WordPressseite pl?tzlich, nach mehreren Jahren Einsatz, Statify keine Daten mehr anzeigt. Weder auf dem Dashboard noch im Plugin selbst werden Daten angezeigt. überall die Meldung “Keine Daten verfügbar”. Kennt jemand das Problem oder hat eine Idee wo ich da suchen k?nnte?

    Die Seite liegt bei einem deutschen Provider (https://all-inkl.com) auf PHP 7.4 . Installiert ist die Version 1.8.3 und das Zusatztool Statify – Erweiterte Auswertung Version 2.6.3

    Danke vorab für eure Hilfe und einen guten Rutsch ins neuen Jahr

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stefan Kalscheuer

    (@stklcode)

    Hi,

    was anything else changed within the collection period (the last weeks or since whenever it worked)? Caching, theme, other plugins… Typically something does not simply stop working for no reason.

    Assuming the output is correct, the obvious reason for “no data” is that there is no date, i.e. no visit was tracked within the configured period.

    Reasons for this can vary. For Non-JS tracking every way of caching breaks data collection – however it’s quite tricky to get really no data at all, except for some cache-warming logic that does not trigger tracking by itself.

    For JS tracking a theme that does not call wp_footer() and thus does not include the Statify script in the output DOM breaks tracking. Also some arbitrary JavaScript error in any other plugin/snipped might cause the browser to stop processing further scripts. I’ve also seen some “admin lockdown” attempts that block calls to /wp-admin/admin-ajax.php.

    Both mechanisms are affected by exclusion filters, incorrect/missing user agent headers or similar.

    Without any additional information about the plugin configuration or the site itself, we can only guess what’s happening here.

    Cheers,
    Stefan

    Plugin Support Torsten Landsiedel

    (@zodiac1978)

    Closing due to inactivity. If there is still a problem, please report back!

    Another guess what could cause this is, that the table prefix was changed but the Statify tables were missed, so that now could not be found …

    All the best
    Torsten

Viewing 2 replies - 1 through 2 (of 2 total)
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