statistics not displayed

@shayshay18 can you try to install the wp debugging plugin, then visit the Burst dashboard, then check if you see any Burst related PHP errors in the debug log?

Additionally, can you check what errors you seen in the browser console? right click on screen, the “inspect element”, console.

@shayshay18 Also: Are you on the latest WordPress version? And do you also have this issue with all other plugins deactivated?

I have the same issue. I don’t know if it’s related to the latest update – I just updated the site yesterday and now notice that the admin-pages from Burst aren’t loading anymore.

Hi! In our case, it’s related to Complianz! Deactive Complianz and the tracking returns. Burst statistics is whitelisted in Complianz settings, the fault occured after last Complianz update. Hopefully, this will be corrected asap, as both plugins are the same developer.

@soundergy In your case, this is related to the settings in Complianz. If you have selected “ask consent for statistics”, burst will be blocked until the user has given consent.

@ag86nl14 Please let me know what WordPress version you are using, and if you also have the issue with all plugins deactivated.

@rogierlankhorst Thank for the reply. Unfortunately, it does not work even if the users consent. EDIT: works with that setting switched to NO. Thanks.

• This reply was modified 1 month, 1 week ago by WP3.

@rogierlankhorst – I’ve tried disabling Complianz (and some other plugins) but the issue persists. Haven’t disabled all of them, as that would be to invasive at the moment. I’m using WordPress 6.5.5 and several plugins.

This is my WordPress info:

` wp-core

version: 6.5.5
site_language: nl_NL
user_language: nl_NL
timezone: Europe/Amsterdam
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 4
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/EDITED/public_html
wordpress_size: loading…
uploads_path: /home/EDITED/public_html/wp-content/uploads
uploads_size: loading…
themes_path: /home/EDITED/public_html/wp-content/themes
themes_size: loading…
plugins_path: /home/EDITED/public_html/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading… wp-dropins (1)

advanced-cache.php: true wp-active-theme

name: Bricks (bricks)
version: 1.10.3
author: Bricks
author_website: https://bricksbuilder.io/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, html5, menus, post-thumbnails, align-wide, widgets
theme_path: /home/EDITED/public_html/wp-content/themes/bricks wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.1, author: the WordPress team (latest version: 1.2) wp-mu-plugins (3)

burst_rest_api_optimizer.php: author: (undefined), version: (undefined)
ManageWP - Worker Loader: version: 1.0.0, author: GoDaddy
WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (21)

Advanced Custom Fields: version: 6.3.6.1, author: WP Engine
BricksExtras: version: 1.5.1, author: BricksExtras
Bricksforge: version: 2.2.5, author: Bricksforge
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.7.2, author: Burst Statistics - Stats & Analytics for WordPress
Core Framework: version: 1.6.3, author: Core Framework
Everest Backup: version: 2.2.13, author: everestthemes
Everest Backup pCloud: version: 1.1.3, author: everestthemes
Everest Backup Pro: author: (undefined), version: 1.0.11
Everest Backup Unlimited: version: 1.0.4, author: everestthemes
GutenBricks: version: 1.0.6, author: WiredWP
JetEngine: version: 3.4.6, author: Crocoblock (latest version: 3.5.6)
JetFormBuilder: version: 3.4.2, author: Crocoblock
JetFormBuilder MailPoet Action: version: 1.0.5, author: Crocoblock (latest version: 1)
MailPoet: version: 5.3.0, author: MailPoet
ManageWP - Worker: version: 4.9.20, author: GoDaddy
Rank Math SEO: version: 1.0.229, author: Rank Math
Ultimate Blocks: version: 3.2.2, author: Ultimate Blocks
Wordfence Security: version: 7.11.7, author: Wordfence
WPCodeBox: version: 1.4.1, author: WPCodeBox
WP Rocket: version: 3.17.0.2, author: WP Media
WPS Hide Login: version: 1.9.17.1, author: WPServeur, NicolasKulka, wpformation wp-plugins-inactive (4)

Complianz | GDPR/CCPA Cookie Consent: version: 7.1.0, author: Really Simple Plugins
Email Address Encoder ?: version: 0.3.10, author: Till Krüss
Piotnetforms Pro: version: 2.1.21, author: Piotnet
WP Search Insights - Privacy-Friendly Search Analytics: version: 1.3.9, author: Mark Wolters wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-19 Q16-HDRI x86_64 21601 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 2 TB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 49151
imagick::RESOURCETYPE_MAP: 1.007 GB
imagick::RESOURCETYPE_MEMORY: 503 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown wp-server

server_architecture: Linux 4.18.0-305.17.1.lve.el8.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: litespeed
max_input_variables: 3000
time_limit: 30
memory_limit: 1024M
max_input_time: 60
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-10-11T17:52:00+00:00
utc-time: Friday, 11-Oct-24 17:52:00 UTC
server-time: 2024-10-11T19:51:57+02:00 wp-database

extension: mysqli
server_version: 10.6.18-MariaDB-cll-lve-log
client_version: mysqlnd 8.0.30
max_allowed_packet: 25165824
max_connections: 750 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/EDITED/public_html/wp-content
WP_PLUGIN_DIR: /home/EDITED/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Ongedefinieerd
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable acf

version: 6.3.6.1
plugin_type: Free
ui_field_groups: 13
php_field_groups: 0
json_field_groups: 0
rest_field_groups: 1
post_types_enabled: true
ui_post_types: 13
json_post_types: 0
ui_taxonomies: 12
json_taxonomies: 0
rest_api_format: light
admin_ui_enabled: true
field_type-modal_enabled: true
field_settings_tabs_enabled: false
shortcode_enabled: true
registered_acf_forms: 0
json_save_paths: 1
json_load_paths: 1

@ag86nl14 I noticed you’re not on the latest WordPress version, so I tried with your version, and discovered that there is a compatibility issue with the older version of WordPress.

As a quickfix, you can update to the latest version of WordPress. In the meantime, I’ll investigate what is causing the incompatiblity, and see if I can resolve that.

If you can’t update to WordPress 6.6 yet for some reason, I have here a new version with a fix to ensure WordPress 6.5.5 will also work.

https://github.com/burst-Statistics/burst

To install:

– deactivate your current Burst plugin.
– Download the zip from the above link by clicking the green button
– Upload and activate through Plugins – add new, upload.

This fix will be included in the next update as well.