Statistics not updating

Do you have a link to your site so I can take a look?

Thanks everyone. I still can not reproduce the locally, but the linked website helped. It seems related to a change in our JavaScript bundler combined with running “optimization” plugins that combine several scripts into one.

We recommend excluding the Koko Analytics script from such optimization, as it is very bug-prone and not necessary now that HTTP/2 is a thing. The full path to the script to exclude is as follows:

/wp-content/plugins/assets/dist/js/script.js

In the meantime I’ll try and see if there’s anything we can do from inside the plugin to prevent the issue from occurring.

Thanks for the update. I have “Security Optimizer” and “Speed Optimizer” plugins from SiteGround installed.

I checked the settings of Speed Optimizer. Combine JS files is OFF. Minification and Defer Render-blocking JavaScript are ON. When I go to edit these settings, the menus do not include the path you provided and free text can’t be entered. So maybe they are not bundling the Koko script?

• This reply was modified 5 months, 3 weeks ago by flaneuring.
• This reply was modified 5 months, 3 weeks ago by flaneuring.
• This reply was modified 5 months, 3 weeks ago by flaneuring.

Thanks for the update Flaneuring. After some more digging I found the issue in Koko Analytics itself. It is addressed in version 1.3.9. Sorry for the hiccup!

I updated and it seems to be working. Thank you for fixing quickly. It’s a great tool that I use every day.