Statistics suddenly tailed off

  • The website usually gets between 3,000 and 8,000 visitors per week. However, in the week of 12th – 18th August, the statistics dropped to zero and there have been no visits tracked since.

    The reporting is working and if I visit the site in an incognito browser tab, the real time view shows my visit. The site has been online and functions which allow visitors to submit data have been working fine. (We have received plenty of submissions.)

    Did anything change in the plugin in mid-August? Can you explain why there is no data being tracked from regular visitors?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hi @markhowellsmead, you can see the list of releases here: https://github.com/matomo-org/matomo-for-wordpress/releases . From that list you should see there was no release in mid-August.

    If visits are showing up in the real time visits reports but not in other reports, that means archiving isn’t running successfully. Do you see any error logs for archiving? If you run archiving manually via Matomo Analytics > Diagnostics > Troubleshooting, does data appear in the reports?

    If visits are showing up only for you in an incognito window (as in, there are no visits in the real time reports and the visitor log except your visits), that’s a bit stranger and will require a closer look.

    Thread Starter Mark Howells-Mead

    (@markhowellsmead)

    Thanks for your suggestions and for the link. I’ve looked at the stats in more detail for this website and I can see that there were between 0 and 10 visits registered per week during the interim period. Archival of the statistics is therefore happening as I believe it is intended.

    This was a very sudden change and doesn’t tie in the number of form submissions we received from website visitors over the same period. (We received more valid form submissions than there were visitors reported by the Matomo plugin.)

    Other websites in the same web hosting are not affected.

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    I’ve looked at the stats in more detail for this website and I can see that there were between 0 and 10 visits registered per week during the interim period.

    Can you confirm that those visits appear outside of the Visits Log in normal reports (eg, the summary page)?

    This was a very sudden change and doesn’t tie in the number of form submissions we received from website visitors over the same period.

    If archiving is working then I’m not sure what the discrepancy could be due to. Can you share the number of form submissions you are receiving compared to visits? How are you tracking form submissions?

    Is it possible that users aren’t consenting to being tracked or have an adblocker in use or a combination of these two factors? If you can add whether a user consented to tracking to whatever mechanism you use to track form submissions you might be able to see if this is the case.

Viewing 3 replies - 1 through 3 (of 3 total)
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