Stats are enabled in settings but stat page is blank

  • Resolved bt_dev

    (@biotrace)


    2 years, 4 months ago

    Hello – We have the stats option enabled in the settings but the stats page is blank. Is this a known issue? Thanks!

Viewing 1 replies (of 1 total)

  • Hello bt_dev,

    Thank you for reaching out to us!

    The stats page shows up regardless of if it’s really enabled. Try re-checking if you have Settings -> FV Player -> Sitewide FV Player Defaults -> Video Stats truly enabled.

    If so, the stats only get tracked since enabled and it takes a bit of time to show up. Try waiting till tomorrow to see, if the stats work.

    Thanks,
    Maria

Viewing 1 replies (of 1 total)
  • The topic ‘Stats are enabled in settings but stat page is blank’ is closed to new replies.