Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    Thanks for starting your own thread! Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can contact us using the form here:
    https://jetpack.me/contact-support/

    Please make sure to include a link to this thread in your message. Thanks!

    Thread Starter jbygden

    (@jbygden)

    Plugin Contributor Ryan C.

    (@ryancowles)

    Thanks for the link! This kind of thing can happen if you connected Jetpack to WordPress.com while your site had a development or temporary URL and not the URL it has now. If you happened to disconnect and then reconnect Jetpack, Jetpack thinks that it is a new site and thus the stats associated with the site are not associated with the right URL.

    The good news is, we can get this straightened out! It looks like your site was originally connected under a different URL. I’ve tracked down those stats, and merged them with your current ones. Can you please review, and let me know if that worked?

    Thread Starter jbygden

    (@jbygden)

    Thanks!

    It does look like the stats are restored – thanks a lot!

    What URL was it connected under originally?

    /Jonas

    Plugin Contributor Ryan C.

    (@ryancowles)

    Hi Jonas, I’m glad to hear that worked! It looks like the site was originally connected with this URL:
    bygden.nu/slrk/

    Thread Starter jbygden

    (@jbygden)

    Ah, ok.

    That was our test-site before going live. Thought I didn’t set it up until moving it to the now live site.

    Ah, well.

    Thanks for the help and for the info.

    Plugin Contributor Ryan C.

    (@ryancowles)

    You’re welcome! For future reference, you should disconnect Jetpack when moving from a test site to a live site. Then, when the site is live, you can reconnect Jetpack.

    I hope that helps clear things up!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Stats history gone after disable/enable of jetpack’ is closed to new replies.