Stats Not Loading

Hi there,

I understand that you’re experiencing issues with Jetpack stats not loading on your site. Let’s try to resolve this together.

Can you please provide the URL of your website so that I can have a look? In the meantime, here are a few troubleshooting steps you can follow:

1. Check for plugin conflicts: Sometimes, other plugins can interfere with Jetpack’s functionality. Try disabling all other plugins except Jetpack to see if the stats load. If they do, re-enable the other plugins one by one to identify the culprit.
2. Ensure your site is publicly accessible: Jetpack stats require that your site be accessible to the public. Make sure that your site is not in maintenance mode or blocked by a “Coming Soon” plugin.
3. Verify your Jetpack connection: There might be an issue with your Jetpack connection. You can try disconnecting and reconnecting Jetpack to refresh the connection. Instructions on how to manage your Jetpack connection can be found here: Managing your Jetpack Connection.

Once I have your site URL, I’ll be able to provide more tailored support. Please reply to this thread with your site URL and any updates following the troubleshooting steps above.

Thank you!

Hello @scion529,

Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

the website is:

photoscapes.com

I tried turning off plugins, but no conflicts

I removed cache plugin, did not change anything

I disconnect and reconnect to Jetpack, but still spinning wheel

Tried finding where to submit support ticket to Jetpack at their support site, but only get AI response. From this side, Jetpack AI support is a nightmare.

• This reply was modified 10 months ago by topanga.

Hi @scion529,

I’m sorry to hear you’re still experiencing issues. From my side stats appear to load fine under your WordPress.com dashboard here: https://wordpress.com/stats/day/photoscapes.com.

In the meantime, could you check if there are any JavaScript errors in your browser’s console while you’re trying to access the stats? These errors might point us in the right direction.

To do that, you can:

1. Open your website stats page.
2. Right-click anywhere on the page and select “Inspect” or “Inspect Element” depending on your browser.
3. Go to the “Console” tab to see if there are any error messages.

Once we have those details, we can analyze the situation better and assist you accordingly.

That said, I see your site is on a paid Jetpack plan, which provides you expedited support via our ticket queue. You can create one here: https://jetpack.com/contact-support/

If you decide to reach out to us via the ticket queue, please drop a link to this thread in your email.

Look forward to your updates.

Hi there!

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!