Stats not reporting correctly and no response from customer service

  • Resolved phillipsevenages

    (@phillipsevenages)


    1 year, 2 months ago

    Hi there, I’ve sent multiple messages trying to get in touch with support in regards to stats not reporting correctly within our jet pack account dashboard. Is anyone else having issues getting through to support?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @phillipsevenages – I’d like to start with we have received an unusual amount of support requests, which is delaying our response time, and we generally answer in the order received. I would like to assure you that this is not a common occurrence and we are doing our best to get up-to-date. I sincerely appreciate your patience.

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form and confirm by replying here.

    If you choose to reach out directly, please include a link to this thread so that we can find it quickly.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @phillipsevenages

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @phillipsevenages,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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