Stats not sync’d

Hello, there.

We can look into the stats issue (you’re right, we probably just need to merge the stats from the staging site over into the current live site’s connection), but first, it looks like rule65.co.uk isn’t connected properly.

Your xmlrpc.php file (which is needed for Jetpack to work properly) is either missing or being blocked by something:

https://rule65.co.uk/xmlrpc.php?for=jetpack

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following exact message:

XML-RPC server accepts POST requests only.

You can see a working example here: https://jetpack.com/xmlrpc.php

Since your site returns a — error for this file, I would recommend that you check the following:

1. Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you can’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then clicking the “Reinstall WordPress” button.

2. Do you use any security plugins that may block access to this file? If so, could you try disabling any options that would? You might also want to check your site’s .htaccess file for any rules that might be blocking access, especially to the xmlrpc.php.

3. Does your webhost block access to this file? If you don’t find any plugin that blocks access in this way, then I would recommend reaching out to your host to ask if they can remove that block so we can try a new connection.

For the absolute best results, you could also have them whitelist the following to avoid future issues:

1. All connections to and from *.wordpress.com
2. The Jetpack IP ranges noted on this page: https://jetpack.com/support/hosting-faq/

Once you’ve spoken with them and they’ve done all this for you, please let us know and we can try another connection test from this side. Thanks!

Hi

xmlrpc.php is now unblocked by our host.

Hi there

We’re still seeing a 403 Forbidden error when viewing your site’s xmlrpc.php file.

Can you ask your hosting provider to double check their security logs for any blocked requests to the /wordpress/xmlrpc.php file on your site, using the Jetpack by WordPress.com user agent.

If they only offer XML-RPC access by allow IP addresses, then they will need to allowlist the IP addresses listed here:

* https://jetpack.com/support/how-to-allowlist-jetpack-ip/

Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

Hi Dan,

My20i only support “post” requests and not “get”

I asked if there is a work around and this is their reply.

Thanks for the reply. Their sending of data to your site shouldn’t be affected. The GET request they send is to check if they are blocked, this is something we don’t all as my colleague previously stated. However, I can confirm that their POST requests are not blocked.

20i Support`

Hi @rulenumber65

The file https://rule65.co.uk/xmlrpc.php is still blocked (as you can check if reach the link) and Jetpack can’t connect to your site in order to generate the stats.

If you don’t have any plugins installed that could cause the block, then your hosting support must address the unblock on their firewall.

Let me know if you have any questions.

My best regards,

Michelle

Hi there,

It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.