Stats stopped collecting

  • Resolved kindred

    (@kindred)


    4 months, 1 week ago

    In order to speed up the site delivery, I installed WP-Optimize, which caches pages. Since that installation, the WP-Statistics plugin has recorded ZERO data for all activity.

    Google Analytics continues to capture visits, etc — but this plugin is capturing none.
    In Settings, Cache Compatibility Mode is CHECKED

    Any ideas on how to fix the problem?

    • This topic was modified 4 months, 1 week ago by kindred.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hello,

    Thank you for opening the thread. As I can see from your website’s Network → XHR section, the response of the request to /wp-json/wp-statistics/v2/hit is “The REST API has been restricted to authenticated users.”

    It appears that you are using a plugin that has disabled the WP REST API for non-logged-in users. Please disable this restriction or add this endpoint to the whitelist.

    Alternatively, you can enable the “Bypass Ad Blockers” option in Settings → Basic Tracking. This method uses the admin-ajax.php endpoint instead of wp-json for tracking.

    Best

    Thread Starter kindred

    (@kindred)

    Thank you!

    Turns out, it was not the WP-Optimize that caused the problem, but Admin and Site Enhancements (ASE) which turns the REST API off “for security”. I thought that had been running prior and only the Optimize plugin was new – but it seems that one of the other admins may have changed the setting. I appreciate the quick response!

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    We probably need to add a notice in the admin panel to inform all administrators that the endpoint is restricted and needs to be fixed.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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