Status “bounced” of working email addresses

  • Resolved Henk Barreveld

    (@henk-barreveld)


    3 years ago

    Hello,

    I am using MailPoet on a membership website, to send automatic email messages about new posts, a service anybody can subscribe to, and to send occasional messages to all club members only.

    A few of these member subscribers have the status “bounced”. I can change these back to “subscribed”, but a little later (I guess after a new message has been sent by MailPoet) their status is back to “bounced”. I am using the MailPoet sending service.

    Strange enough, the email addresses seem to be perfectly all right; messages I send to them with a normal email client are received correctly.

    Is there a way for me to check in MailPoet what went wrong when it tried to send the messages?

    Thank you for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hello there @henk-barreveld,

    Thanks for reaching out! I’m afraid you wouldn’t be able to see details of the bounces on your end. However, we’ll be happy to help you investigate that.

    Please contact us via https://www.mailpoet.com/support/premium/ and include:

    – a link to this thread
    – The emails that are bouncing and seem valid

    We’ll be able to provide you with more information there.

    Note that you can use this form even if you’re not a Premium user. Your request will be triaged accordingly when received.

    Cheers!

    Thread Starter Henk Barreveld

    (@henk-barreveld)

    Hello @guicmazeredo,

    Thank you! Message to premium support has been sent.

    Best regards,
    Henk

Viewing 2 replies - 1 through 2 (of 2 total)
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