Status change from Pending to Cancelled

Okay I have narrowed it down to a hook woocommerce_cleanup_draft_orders – this wasn’t on the 4.2 version of woo. Does anyone know how to remove this hook as it’s causing me all sorts of issues.

Hi @jocelynll!

Oh boy! This sounds like a terrible experience. I’m sorry it has happened to you.

The action in question was added in the WooCommerce Blocks module, where it’s supposed to delete draft orders automatically created when someone visits the new checkout page without actually checking out from your site. It should only delete orders that are in wc-checkout-draft status without touching any other orders that might be created on the site, so I am not entirely sure what has gone wrong here.

Do you have any plugins or code that modifies your orders in any way? Could you please send us your status report found under “WooCommerce > Status” page?

As for a way to remove this hook, I am not aware of any function available to do this, unfortunately.

Cheers!

Hi

Thanks for your reply.

I ran it on our test site yesterday and it did the same. The status on the order says:
Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.
So it looks like it changed all pending orders to cancelled. Fortunately I disabled all emails yesterday… what I don’t understand is why it emailed everyone, everyone else’s order cancellation notification? I have added a few things to functions.php, but none modify the orders – it’s mainly the layout on product pages.

Here’s the status report:

### WordPress Environment ###

WordPress address (URL): https://labelline.linearblue.net
Site address (URL): https://labelline.linearblue.net
WC Version: 4.3.0
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.0
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.6
PHP Version: 7.2.24
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.65-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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Database Data Size: 311.55MB
Database Index Size: 145.07MB
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### Post Type Counts ###

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### Active Plugins (48) ###

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WooCommerce Min/Max Quantities: by WooCommerce – 2.4.1 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Multilingual: by OnTheGoSystems – 4.6.7 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Nested Category Layout: by SkyVerge – 1.13.1 – Installed version not tested with active version of WooCommerce 4.3.0
Phone Order Gateway for WooCommerce: by Yonatan Ganot – 1.1 – Installed version not tested with active version of WooCommerce 4.3.0
Woocommerce Phone Payments: by Matt Allan – 0.1 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Product Add-ons: by WooCommerce – 2.9.3 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.9
WooCommerce Product Tabs: by Nilambar Sharma – 2.0.2 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.5 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce: by Automattic – 4.3.0
WooCommerce LloydsCardnetCw: by customweb GmbH – 3.0.21 – Installed version not tested with active version of WooCommerce 4.3.0
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO Premium: by Team Yoast – 12.1
WP-Live Chat by 3CX: by 3CX – 8.2.0
WP Mail Logging: by MailPoet – 1.9.6
WPB Accordion Menu or Category: by wpbean – 1.09 – Installed version not tested with active version of WooCommerce 4.3.0
WPForms Lite: by WPForms – 1.6.1
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

YITH Event Tickets for WooCommerce: by YITHEMES – 1.1.9 – Installed version not tested with active version of WooCommerce 4.3.0
YITH Pre-Order for WooCommerce: by YITH – 1.2.9 – Installed version not tested with active version of WooCommerce 4.3.0
YITH WooCommerce Category Accordion Premium: by YITH – 1.0.28 – Installed version not tested with active version of WooCommerce 4.3.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
ticket-event (ticket-event)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #359 - /products/
Basket: #61 - /cart/
Checkout: #60 - /checkout/
My account: #59 - /my-account/
Terms and conditions: #4569 - /terms-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.11.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/admin-cancelled-order.php
flatsome-child/woocommerce/emails/admin-failed-order.php
flatsome-child/woocommerce/emails/admin-new-order.php
flatsome-child/woocommerce/emails/customer-completed-order.php
flatsome-child/woocommerce/emails/customer-invoice.php
flatsome-child/woocommerce/emails/customer-on-hold-order.php
flatsome-child/woocommerce/emails/customer-processing-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
flatsome/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function.
MaxMind GeoIP license: ? Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page.
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 94.1.112.144
Real external IP: 2a02:c7f:2cb2:4700:75c3:e6dc:450a:a728
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?The MaxMind GeoIP database is required.

### PBC Settings ###

Version: 2.0.9
Base location: GB
Base currency: GBP
Price Based On: billing
Shipping: –
Test mode: ?
Test country: DE
Load products price in background: –
Prices entered with tax: –
Calculate tax based on: billing
Display prices in the shop: excl

### Zone Pricing US ###

zone_id: us
name: US
countries: US
currency: USD
exchange_rate: 1.40
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing Costa Rica ###

zone_id: costa-rica
name: Costa Rica
countries: CR
currency: USD
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing Europe ###

zone_id: europe
name: Europe
countries: AT | BE | BG | HR | CY | CZ | DK | EE | FI | FR | DE | GR | HU | IT | LV | LT | LU | MT | NL | PL | PT | RO | SK | SI | ES | SE
currency: EUR
exchange_rate: 1.15
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing Australia ###

zone_id: australia
name: Australia
countries: AU
currency: AUD
exchange_rate: 1.8
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Complete: 830
Oldest: 2020-06-15 07:00:03 +0000
Newest: 2020-07-13 10:05:05 +0000

Pending: 2
Oldest: 2020-07-14 09:27:44 +0000
Newest: 2020-07-15 00:26:56 +0000

I’ve tried to delete the schedule, but it just keeps coming back…

Howdy @jocelynll! ??

My name is Allen, and I’m a developer advocate for WooCommerce. I found your post and wanted to follow up with you. Sorry to hear about the trouble this caused for you and your customers. If you have some time in the next few days, I’d like to connect with you to find out more about what happened and see if we can figure out the root cause.

You can email me at [email protected], or reach out to me in our Slack community (https://woocommerce.com/community-slack/).

Looking forward to chatting.

Hi Allen

I have sent you an email.

I am very happy to chat about what happened. ??

Thanks