Status changes are made twice.

  • tcmorita

    (@tcmorita)


    4 months ago

    Since the customer’s status is changed twice after ordering and payment,
    There was a bug where the same email was sent twice to administrators and customers.
    When I looked into it, it seems like it’s a bug that has been around for several years and hasn’t been fixed.

    Although it is a genuine WooCommerce plugin, what is it like?

    When I changed to this plugin, it was easy to set up, looked great, and solved the problem right away.
    Payment Plugins for Stripe WooCommerce

    • This topic was modified 4 months ago by tcmorita.
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there,

    I’m sorry that WooCommerce Stripe didn’t work for you, especially since that’s our official extension. We haven’t seen a ton of reports of this happening to everyone, but it’s still concerning that you were seeing duplicate notification emails. If you ever decide to go back, we’d love to work with you to troubleshoot the issue.

    All the best!

    “We haven’t seen a ton of reports of this happening to everyone, but it’s still concerning that you were seeing duplicate notification emails.” So its currently happening to me. If you read the support forums, it’s riddled with this exact complaint. Thats concerning..

    It now also removed two items from inventory on email duplication.

    @zoeishappy please check this, especially one of the latest posts which lists many reports: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463

    Plugin Support Adam Heckler

    (@adamkheckler)

    That issue should hopefully be fixed once 8.6.0 is released later today. If you still see the same behavior after upgrading to 8.6.0, let us know in the issue. ??

    Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @tcmorita, @kody8vcj8391c, and @hans410947. This is to confirm that this issue has been fixed and released in Stripe version 8.6.1. We have gotten confirmation from some merchants that the new version worked for them and I hope it works for you too.

    Furthermore, if updating to this version helps resolve the problem, would you mind changing your rating from a 1-star to a 5-star as leaving at that affects our overall rating? I appreciate your patience while we worked on this issue.

    Great news, thank you!

    Plugin Support Douglas I. a11n

    (@imodouglas)

    It is our pleasure. ??

Viewing 7 replies - 1 through 7 (of 7 total)
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