Status Code 500

  • Resolved Lens Digital

    (@lensdigital)


    5 years, 3 months ago

    I have uploaded and activated the plugin. When I navigate to the settings page, I get the following error;

    Whoops, this is embarrassing
    Some unexpected error has occurred.

    Request failed with status code 500

    You might be able to find a solution to this problem in the plugin’s support forum. If not, you could post about the problem there.

    The server says:
    The site is experiencing technical difficulties.
    Please include this information if you submit an error report.

    No other information.

    Any clues where to start on debugging?

Viewing 1 replies (of 1 total)
  • Plugin Author mlwilkerson

    (@mlwilkerson)

    This is almost certainly the same problem faced by others who happen to have a combination of plugins installed that happen to trigger a problem with how the currently released version of our plugin detects conflicts when you load the admin settings page.

    I expect to be releasing fixes to this problem, along with a lot of other stuff, within the next couple of weeks.

    In the meantime, you can find some additional debugging guidance on that other forum topic I linked. What you’d be looking for is to try and identify which other plugin (or theme) is behaving unexpectedly, in a way that’s crashing our plugin. If you find that plugin, and you can live without it for now, then you can resolve this problem by deactivating that plugin.

    If it’s not an option for you to deactivate that plugin, then another solution could be to drop our Font Awesome plugin and do a custom installation instead. Here’s a tutorial on how you could do that. It’s more technical, and you’d lose some magic, but you could get it working for now, and then maybe try out the new version of the plugin when it’s released.

    Once the forthcoming updates are released, I expect this problem to go away, regardless of which other plugins you have active.

Viewing 1 replies (of 1 total)
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