Status Code 500 on Product Update

Hi there!

A couple things that might help us track this down and potentially fix it:

– What is the exact error message you get in the logs? Your host should be able to help you find it if need be.
– Could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

Thanks! ??

I’m having the same problem, when editing or creating a product, the error 500 is displayed, after updating wordpress/woocommerce.

@ramonmisse – can you please start your own thread? We’d love to help, and since your site is a different setup than @asmaashfaq ‘s, we’ll want to look at your case as a separate occurrence. Please provide the same information as was requested, so we can take a look. Thank you!

### WordPress Environment ###

WordPress address (URL): https://leatherfiction.com
Site address (URL): https://leatherfiction.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.15
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.37-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wprl_
Total Database Size: 71.03MB
Database Data Size: 64.39MB
Database Index Size: 6.64MB
wprl_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprl_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_actionscheduler_actions: Data: 3.02MB + Index: 1.08MB + Engine InnoDB
wprl_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_actionscheduler_logs: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
wprl_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wprl_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_options: Data: 9.48MB + Index: 0.14MB + Engine InnoDB
wprl_postmeta: Data: 43.48MB + Index: 2.81MB + Engine InnoDB
wprl_posts: Data: 2.22MB + Index: 0.23MB + Engine InnoDB
wprl_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_slides: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_taxonomymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_termmeta: Data: 1.52MB + Index: 0.08MB + Engine InnoDB
wprl_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wprl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wprl_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wprl_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wprl_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wprl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wprl_yoast_indexable: Data: 1.48MB + Index: 0.30MB + Engine InnoDB
wprl_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wprl_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wprl_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wprl_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wprl_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 301
cartflows_flow: 1
cartflows_step: 2
custom_css: 3
customize_changeset: 7
elementor_library: 2
elementor-hf: 2
etheme_portfolio: 6
nav_menu_item: 21
oembed_cache: 2
page: 19
post: 1
product: 39
product_variation: 333
revision: 25
seedprod: 1
shop_coupon: 10
shop_order: 4
staticblocks: 3
testimonial: 2
vc_grid_item: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.24
Starter Templates: by Brainstorm Force – 2.6.2
Astra Widgets: by Brainstorm Force – 1.2.8
CartFlows: by CartFlows Inc – 1.6.9
Child Theme Configurator: by Lilaea Media – 2.5.8
CMB2: by CMB2 team – 2.9.0
Elementor: by Elementor.com – 3.1.2
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.7

ShortPixel Image Optimizer: by ShortPixel – 4.21.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.49

CTX Feed: by WebAppick – 4.3.53
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.11
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 5.1.0
Yoast SEO: by Team Yoast – 16.0.2
WP Rocket: by WP Media – 3.7.5
WPForms Lite: by WPForms – 1.6.5

### Inactive Plugins (3) ###

Customer Reviews for WooCommerce: by Customer Reviews – 4.8
Facebook for WooCommerce: by Facebook – 2.3.2
Jetpack by WordPress.com: by Automattic – 9.5

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #38 - /store/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #1767 - /terms-of-service/

### Theme ###

Name: Astra Child
Version: 2.6.0.1603645763
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.1.2 – 3.2.0 is available
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 4,406
Oldest: 2021-02-24 18:45:17 +0000
Newest: 2021-03-26 13:47:00 +0000

Pending: 6
Oldest: 2021-03-26 14:02:00 +0000
Newest: 2021-03-31 18:41:00 +0000

### Status report information ###

Generated at: 2021-03-26 14:00:45 +00:00

Hi there!

Thank you for the System Status Report. It seems the extension itself is currently inactive.

What happens if you activate the extension and update to the latest version? (2.3.3)?

If you’re still seeing an error, can you please share a screenshot of the error itself as a support request under https://www.ads-software.com/support/plugin/facebook-for-woocommerce/ with a link to this review?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]