Status in order created

  • Resolved haralampiev12

    (@haralampiev12)


    1 year, 5 months ago

    Hello!

    In an trigger(action) – order created, how can I add another status like pending?
    because this is my default status for new order…

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Author FunnelKit

    (@amans2k)

    Hi @haralampiev12,

    Thank you for getting in touch with FunnelKit Support. We hope you are having a great day.

    Every orders first status is set to PENDING PAYMENT and then it moves to other statuses based on the payment. It is not possible to trigger an automation based on this status.

    In order to trigger an automation, an order status transition is a must and with this status, there’s no transition involved, hence the automation doesn’t trigger.

    However, we also have an event called ORDER STATUS PENDING which triggers on a periodic basis automatically and checks for the orders whose payment is not complete. You can use this to send the emails to your customer suggesting them to complete the payment.

    If you have any further queries, please feel free to reach out to us via our support page here, https://funnelkit.com/support/

    Have a great rest of the day.

    Thanks!

Viewing 1 replies (of 1 total)
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