"Status" links 404ing

Make sure you refresh your permalinks.

“Settings > Permalinks” and then click Save

Yeah, already tried that. Still having the problem. ?? Other advice?

Is your .htaccess file writable? Did you have pretty urls enabled before?

Well, my htaccess was not writable and I also had to chown it to the account owner, but even after doing that and resaving the permalinks, it’s still not working, but I did make a bit of progress. And this is a new WP install just for this theme, so there is nothing previous.

I found that when I switched to anything other than the default permalink settings, instead of a hard apache 404, I got a soft 404 from the theme (using 404.php I assume). But when I switch to default settings, it goes back to the hard apache 404.

When the default settings are enabled, the .htaccess is blank except for the # wordpress comments…

If you enable the default theme, do the pretty permalinks work?

Yep, sure do. Here’s something else that might help. The dropdown menu for “Status” URIs work fine, they’re formatted like-

https://foo.com/support/?ticket_status=completed

The statuses next to each of the tickets doesn’t work, they’re formatted like-

https://foo.com/support/status/completed/

Those links shouldn’t be different…

Something is up with your rewrite rules. Would it be too much of a hassle to reinstall WP? I really don’t have any other ideas…

Gave me a good reason to set the site up using SVN so I did a reinstall with SVN. Refreshed permalinks afterward but still same problem ??

I opened up the file loop.php and line 36 is-

<a href="<?php bloginfo( 'url' ); ?>/status/<?php echo quality_ticket_status( $post->ID, 'slug' ); ?>/" class="ticket-status <?php echo quality_ticket_status( $post->ID, 'slug' ); ?>"><?php echo quality_ticket_status( $post->ID, 'name' ); ?></a>

It looks like /status/ is hard-coded in there. Correct me if I’m wrong, but that’s probably why it isn’t working, eh?

Yep, I changed that in my child theme to

<a href="<?php bloginfo( 'url' ); ?>/?ticket_status=<?php echo quality_ticket_status( $post->ID, 'slug' ); ?>/" class="ticket-status <?php echo quality_ticket_status( $post->ID, 'slug' ); ?>"><?php echo quality_ticket_status( $post->ID, 'name' ); ?></a>

and now it’s working with the default permalink set up.

This has been fixed in the new version. The permalink is no longer hard-coded in. It uses the proper get_term_link function.