status never changed from “on hold” to “processing”

  • Resolved kenat2a

    (@kenat2a)


    8 months, 1 week ago

    We had an order that was automatically put to “on hold” status due to “E Check clearing through PayPal.”

    Once the E check through PayPal cleared, the status never changed from “on hold” to “processing”. Which means it stayed in “on hold” status until the customer called, upset, to inquire about his order. 8 days after the payment was received. 

    We had to go into woo and manually change it to processing so it would process through our system. 

    Once the payment was received, why did it not automatically change to processing and move through the system? 

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Once the payment was received, why did it not automatically change to processing and move through the system??

    The most likely reason is the webhook notification sent by PayPal was not received by your site. You can go to the WooCommerce > Status > Logs page and look for the wc-ppcp logs.

    That log file will have information about webhooks that are received. Check to make sure the webhook endpoint is reachable on your site. You can view the webhook url via the API Settings page of the PayPal plugin.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kenat2a

    We have found a bug related to the webhook that’s received by PayPal when a payment under review is completed. We’re working on a resolution and will be releasing an update later today.

    You can create a support ticket here if you would like to test that before release.

    Kind Regards

    Plugin Author Payment Plugins

    (@mrclayton)

    Version 1.0.46 released.

    Thread Starter kenat2a

    (@kenat2a)

    Thank you for fixing this so quickly. Much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
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