Status: Not Connected (Digital Ocean, Ubuntu 18.04)

When SSH’d into that exact machine, does redis-cli work?

Yes I got the ping/pong test success via SSH redis-cli.

Is there any other output data I can show you to help?

• This reply was modified 5 years, 1 month ago by kgwpadmin2010.

Could you try switching to Predis, see if that works?

Same thing – connection refused.

Status: Not Connected
Client: Predis
Drop-in: Valid
Connection Exception: Connection refused [tcp://127.0.0.1:6379] (Predis\Connection\ConnectionException)
Redis Extension: 4.3.0
Predis Client: 1.1.1
PHP Version: 7.2.17
Multisite: No
Global Prefix: "wp_"
Blog Prefix: "wp_"
WP_REDIS_CLIENT: "predis"
WP_REDIS_SCHEME: "tcp"
WP_REDIS_HOST: "127.0.0.1"
WP_REDIS_PORT: "6379"
WP_CACHE_KEY_SALT: "www.website.com"
WP_REDIS_PASSWORD: "***************"
Global Groups: [
    "blog-details",
    "blog-id-cache",
    "blog-lookup",
    "global-posts",
    "networks",
    "rss",
    "sites",
    "site-details",
    "site-lookup",
    "site-options",
    "site-transient",
    "users",
    "useremail",
    "userlogins",
    "usermeta",
    "user_meta",
    "userslugs"
]
Ignored Groups: [
    "counts",
    "plugins",
    "blog-details",
    "blog-id-cache",
    "blog-lookup",
    "global-posts",
    "networks",
    "rss",
    "sites",
    "site-details",
    "site-lookup",
    "site-options",
    "site-transient",
    "users",
    "useremail",
    "userlogins",
    "usermeta",
    "user_meta",
    "userslugs",
    "blog_meta",
    "themes"
]
Dropins: 
 - advanced-cache.php v by 
 - db.php v by 
 - Redis Object Cache Drop-In v1.4.3 by Till Krüss

It might be your Redis config, I’m not sure. I’d suggest to hire a qualified developer to help you with this.

The redis config is default..

Can I message you?

I’m the wrong guy to help you with this. I use Heroku’s managed Redis instances.