Status of VFB Pro License

  • Resolved kdfrawg

    (@kdfrawg)


    8 years, 3 months ago

    Im sorry to do this here, but I found it impossible to use your Pro forum, since you do not recognize my order number for some reason. I need to use your Pro plugin on another site that we are building, but I do not know the status of our license. I have been updating your Pro plugin as necessary for years, so I know you still know about me. I need to know what I need to do to get going again. I am pasting in below the response you sent me when I placed my order.

    Michael

    —————-

    From: “Visual Form Builder Pro” <[email protected]>
    Subject: Download for Order 32A537398V385915R
    Date: June 9, 2012 at 3:40:33 PM EDT
    To: “[email protected]” <[email protected]>
    Reply-To: [email protected]

    Hi Michael,

    Thanks again for purchasing Visual Form Builder Pro!

    Use the link below to download your item. This link may be used up to 3 times before it expires on forever. Please ensure the entire URL is copied to your web browser.

    https://visualformbuilder.fetchapp.com/get/fiedap

    For support email us at [email protected]. Please include your order number (32A537398V385915R) with your inquiry.

    Because you have purchased Visual Form Builder Pro, you are entitled to a Support Forum account. ?If you would like to use the Support Forum, please register here: https://matthewmuro.com/wp-signup.php

    It’s been a pleasure doing business with you!

    Matthew Muro
    Visual Form Builder Pro

    https://www.ads-software.com/plugins/visual-form-builder/

Viewing 1 replies (of 1 total)

  • Hello Michael,

    Thank you for your message here, sorry for the troubles you were experiencing. When you put your order number in, please put only numbers in, then include the full order number in the body of your ticket.

    Our ticket system as you mentioned does not recognize any of the original order numbers from early on in our plugin development. Regarding getting our new plugin, it is that, a brand new plugin, as such you would need to purchase a new license to use our new plugin. The version you are using now has been discontinued for about 2 years. We can explain it all in the ticket system once you open a ticket.

    The other option you have is that if you prefer to use our classic plugin, you may purchase a license for the new plugin then we can provide you with a copy of the classic plugin, as it is no longer available, although we recommend moving to the new plugin because the functionality of the classic plugin cannot be supported any longer.

    Hope this helps, we will be looking for your ticket, please mention this conversation when you open the ticket.

    Joseph
    VFBPro Support

Viewing 1 replies (of 1 total)
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