Status shows sent but not sending

Hi there @dvapps,

Thanks for reaching out!

First I’d like to note that we don’t recommend using your web host as your sending method. We have a dedicated page explaining the reasons in detail:

https://kb.mailpoet.com/article/154-why-you-shouldnt-send-with-your-host

That said, if you’d like to keep sending with your host, the fact that sending newsletters with MailPoet Sending Service works but with your host does not indicates that something in your server configuration might be wrong. I’d recommend reaching out to your host support for a more in-depth investigation.

Hi,
I think you misunderstood what I said.

The test email with the host as the sender selected works fine, however when sending a newsletter, it doesn’t work.

Thanks

Indeed, I had misunderstood you. I’m sorry about that.

Can you please copy and paste the details found in MailPoet > Help > System Info.

Make sure to remove any sensitive information such as the sender email address before sending it.

Sure, here it is:

name: 
email: 
PHP version: 7.4.28
MailPoet Free version: 3.88.2
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 
WordPress version: 5.9.3
Database version: 5.7.37-40-log
Web server: Apache
Server OS: Linux pod-155870:apache2_74:242 5.4.0-1069-gcp #73~18.04.1-Ubuntu SMP Wed Mar 30 06:23:51 UTC 2022 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
PHP max_execution_time: 3600
PHP memory_limit: 512M
PHP upload_max_filesize: 50M
PHP post_max_size: 100M
WordPress language: en_US
Multisite environment?: No
Current Theme: **** (version 1.0)
Active Plugin names: iwp-client/init.php, add-to-any/add-to-any.php, cart66/cart66.php, *******, contact-form-7/wp-contact-form-7.php, custom-post-template/custom-post-templates.php, disable-comments/disable-comments.php, disable-gutenberg/disable-gutenberg.php, events-manager/events-manager.php, formidable-pro/formidable-pro.php, formidable-views/formidable-views.php, formidable/formidable.php, kebo-twitter-feed/kebo-twitter-feed.php, mailpoet/mailpoet.php, paid-memberships-pro/paid-memberships-pro.php, protect-wp-files/pwpf.php, social-networks-auto-poster-facebook-twitter-g/NextScripts_SNAP.php, ultimate-social-media-plus/ultimate_social_media_icons.php, wd-instagram-feed/wd-instagram-feed.php, wp-no-category-base/no-category-base.php, wysija-newsletters/index.php
Sending Method: PHPMail
Sending Frequency: 30 emails every 30 minutes
Send all site's emails with: default WordPress sending method
Task Scheduler method: WordPress
Cron ping URL: https://******?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: 
Default Reply-To address: 
Bounce Email Address: 
Total number of subscribers: 1632
Plugin installed at: 2014-05-05 01:59:31

Hi, any update on this?

Hi @dvapps,

Can you please let us know if you can send the newsletter preview to yourself as well?

Also, when you say the newsletter is not being sent, does it mean it’s stuck in the “Paused” status? Or is it showing as “Sent” but you didn’t receive anything?

Hi,
Yes, the preview email to myself works fine. However, if I set up a test list with me as the subscriber, the status shows sent, but I don’t receive anything. The same thing happens with anyone else on the list.

The status shows as sent to all subscribers, but nothing is actually received.

Thanks

Thanks for sharing more details about this issue, @dvapps.

As I understand, this is a deliverability issue then, as the emails are sent but not delivered properly.

If you’re sending emails with your own sending method, could you please check if you have correctly set up DKIM and SPF records for your sender’s domain?

You can run a spam score test if you want more information about your deliverability.

Thanks, figured out the issue was old MX records on the domain as well as a missing DMARC record.