It is very disappointing to see how a person can insult people if they do not get what they want they way they want.
First of all, you should not be racist towards any business people, we are not from India and anyway people from India might feel insulted by your comment. We are based in Spain and we use a very common business system.
The real problem with you was that you made a mistake in purchasing. We could not allow the change first nor the refund that you asked later, because you had purchased the wrong plugin because of your own mistake, no fault in what we told you nor in what we show on our site. One should be more careful when purchasing, even though it is very difficult to mistake a product with another one. We use automatic systems, that make mistakes even more difficutl, yet, after your request, we checked everything in our system and double-checked many times purchase process, so to make sure that no wrong plugin could be purchased instead of YITH WooCommerce Authorize.net premium as you said it happened to you.
Notwithstanding, we granted you a change that we shouldn’t and you still are not happy with that, you’ve got two products instead of one and in the email we cannot quote for privacy reasons, you still sort of blackmail us by asking a refund in exchange of removing your 1-star review: this is despicable.
Moreover, you are making use of www.ads-software.com platform, where we share free plugins, to complain about a paid product.
And, you cannot lie about our customer service: we provide daily support to our customers and weekly support to users of our free plugins on www.ads-software.com. We never hesitate to allow changes and refunds, if there is any minimum fault imputable to us and yet, this was not the case: notwithstanding, we exceptionally allowed you a change, even though we should have not. You have accepted our Terms and Conditions during purchase, but we should deduce you paid no attention to what you were accepting nor to items in your cart.
