Stick with the free version

@wsop I’m sorry to hear that you had a bad experience.

There were too many conflicts with other plugins that I had to remove it from my site.

That sounds strange to me because the free version and the Pro version share the exact same codebase. The Pro version simply includes additional features. One of the main reasons people choose Comet Cache is because of our great compatibility with other plugins.

You would think that upgrading would mean customer support. I reported the bug over 45 days ago. Their response? “It’s on our TODO list, but bugs and feature enhancements come before 3rd-party conflicts I’m afraid.”

I’m sorry, but we are a very small team working hard on several WordPress plugins. I wish that things could be fixed immediately, but the reality is that we do not have the resources to fix every single reported issue the moment it is reported. If the problem is widespread and we receive many reports about a specific issue, it gets a higher priority. If one person reports a plugin conflict, we will document it, add it to the issue list, and do our best to get the issue fixed as soon as possible.

They also refused to refund my money, despite the fact that their plugin is useless to me now.

We gladly process refunds when they are warranted. We have a strict 30-day refund policy. Please see our refund policy for details.

Please note that this review section is only for the free version of the plugin. As per the WordPress Forum Guidelines we’re not allowed to discuss the Pro version here on these forums.

• This reply was modified 7 years, 10 months ago by Raam Dev.

These issues should have been addressed when I reached out for help in via your customer support. Had I known you would string me along until after the 30 days expired, I would have asked for a refund right away. You penalized me for the fact that I patiently waited 45 days for help, but none came.

These are all excellent reasons for users to stick with the free version, which is what this review is about.

Had I known you would string me along until after the 30 days expired, I would have asked for a refund right away. You penalized me for the fact that I patiently waited 45 days for help, but none came.

We would never do that. I’m sorry, I’m not familiar with your specific case (or if I did handle it, I don’t recognize your name). If your initial request came in before the 30-day expiration, I’m happy to provide a refund. Can you please open another support request and specifically ask for me and reference this review? I’m happy to resolve this issue but this review section is not the appropriate place (again, discussing Pro products is not allowed here).

• This reply was modified 7 years, 10 months ago by Raam Dev.

Keep the $40. I was hopeful that your cache software was going to be a step above the usual. I wanted to support your team. That was a mistake on my part. Hopefully this post will keep others from making the same mistake I made.

FYI, I issued the report within two days of purchase. Jason responded to both my original request and then declined to offer a refund. He could have figured this one out pretty easily, but he opted not to.