Sticky Menu + Ditty News Element (Header) falls down over content

  • Resolved vortexdizajn

    (@vortexdizajn)


    5 months, 3 weeks ago

    Hello,

    we use the plugin “Sticky Menu & Sticky Header or Anything” (so that the header follows the scroll) + “Ditty – Responsive News Tickers, Sliders, and Lists” (as like the news and information) and we use those 2 plugins in combination and they work okay and it follows scroll.

    Now we have one problem with that combination. If we only use this plugin to follow the header (Sticky Menu) it works as it should and looks okay, but if we insert this plugin for news (Ditty) all the way above in the header, a small problem appears, which is that the header is somehow not 100 now. % displayed, ie. that header falls down over the content, and follows the scroll like that.

    So it’s not 100% fixed in its place, but that part (probably because of that Ditty element + header), falls down over the content on every page and devices (We’ll send pictures and a link to what we mean, and you can check also for yourself). We are not sure what the problem is, so we are writing to both plugin support forums we would like to ask you to help us solve this, the client needs it urgently. Only when making a proposal, if we need to enter some code or similar, just let us know where exactly and how to insert it, thanks in advance. Pictures:

    #In these two pictures you can see that the header menu now is on top of the content:
    https://prnt.sc/V1GYCZr2tXb-
    https://prnt.sc/8wVwXFozNgZa

    #In this one picture, you can see that these bottles should be fully visible to the opener of the bottle:
    https://prnt.sc/OWgP_iaLCtEu

    We are using Astra Theme + Elementor Builder.

    Thanks in advance, Best Regards,
    Lazar

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Alexandru Tapuleasa

    (@talextech)

    I really don’t know what to tell you. Screenshots are semi-useless, without being able to at least see the issue manifesting on the website there’s nothing I can check ??

    Thread Starter vortexdizajn

    (@vortexdizajn)

    Hello,

    thanks for the reply, but we think we clearly explained the problem we are having and sent the pictures + the link for it to be looked at. From your answer, we can conclude that you didn’t spare time to look at what the problem actually is, and you rushed as soon as possible to answer this message and put “resolved”.
    We are not saying this to offend you, to argue, or something similar, but as advice to you on how to improve communication with clients. Thanks in any case, support from another plugin helped us and we solved the problem we had. It was not a problem with your plugin ??

    Best Regards,
    Lazar

    Plugin Author Alexandru Tapuleasa

    (@talextech)

    Sorry my short answer appeared to be dismissive but I did check the website and could not see the overlay issue you showed in the screenshot you sent ??

    Thread Starter vortexdizajn

    (@vortexdizajn)

    Hello,

    everything is fine, don’t worry, we understand, the most important thing is that everything has been resolved and is working. Good luck in your further work and career.

    Best Regards,
    Lazar

Viewing 4 replies - 1 through 4 (of 4 total)
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